New device not showing up in console

Product support
1

Wifi connection, is up. Connected to router, so everything should be communicating. However, device is not showing up in balenaCloud.

sudo balena scan
Password:
Reporting scan results

host: a38be24.local
address: 192.168.1.30
dockerInfo:
Containers: 1
ContainersRunning: 1
ContainersPaused: 0
ContainersStopped: 0
Images: 2
Driver: aufs
SystemTime: 2020-03-20T14:35:49.817152422Z
KernelVersion: 4.19.71
OperatingSystem: balenaOS 2.47.0+rev1
Architecture: aarch64
dockerVersion:
Version: 18.09.10-dev
ApiVersion: 1.39

2

Hello, Please could you confirm that your network allows traffic on the following ports:
https://www.balena.io/docs/faq/troubleshooting/faq/#what-network-ports-are-required

4

Hi, Wide open home network. I was running 64bit OS and everything registered fine. Switched to 32bit and doesn’t seem to be working.

5

Downloaded and re-imaged the sdcard one more time. Looks to be registering now and showing up in console.

6

Ah, glad it’s working! Strange that the same procedure lead to different results. It could be that your sd card is reaching the end of it’s life.