Can´t find my device when searching for bluetooth devices

Hello - I have followed these steps and it has worked - I can now see the device however I am unable to connect or play audio into the device (and into the headphones attached)? Is there any way to fix this?

Edit: it appears that the bluetooth discovery keeps automatically turning off as well.

Hi, did you manage to pair with the balenaSound device? If not, could you please log into the application container using ssh and run:

bluetoothctl show

Please paste the output of the command above.

#status a balenaSound user had to manually set the device to discoverable in order to see the device. Now it seems they have problems pairing with it. I have asked for extra bluetoothctl output to check whether the device is pairable. #pendinguserresponse

Hey - I’m no longer running it unfortunately - I do remember the output though.
It was in a pair-able mode once I had manually set it (using the bluetoothctl) however I could not connect (for any length of time over about 2 sec) and so not play any audio. It did show up on my phone just not connected. I did raise an issue over on GitHub as well.

Hi there – thanks very kindly for filing a bug report; this always helps us improve the project. We’ll keep working on it over there.

All the best,
Hugh

Hi, I’m new to BalenaSound. I read the thread and I have exactly the same issue with a Raspberry PI 3 model B and balenaOS 2.80.3+rev1. I run the following commands in order to be able to pair with the device:
bluetoothctl pairable on
bluetoothctl discoverable on

But the device appears not to be a speaker and additionally after pairing with it I cannot connect to it via bluetooth. It connects but disconnects after a 3 seconds or so. I attach the result of running bluetoothctl show:
root@974a6f7:/home# bluetoothctl show
Controller B8:27:EB:B8:95:D5 (public)
Name: 974a6f7
Alias: 974a6f7
Class: 0x00000000
Powered: yes
Discoverable: no
DiscoverableTimeout: 0x000000b4
Pairable: yes
UUID: Generic Attribute Profile (00001801-0000-1000-8000-00805f9b34fb)
UUID: Generic Access Profile (00001800-0000-1000-8000-00805f9b34fb)
UUID: A/V Remote Control Target (0000110c-0000-1000-8000-00805f9b34fb)
UUID: A/V Remote Control (0000110e-0000-1000-8000-00805f9b34fb)
Discovering: no
Roles: central
Roles: peripheral
Advertising Features:
ActiveInstances: 0x00 (0)
SupportedInstances: 0x05 (5)
SupportedIncludes: tx-power
SupportedIncludes: appearance
SupportedIncludes: local-name
SupportedCapabilities Key: MaxAdvLen
SupportedCapabilities Value: 0x1f (31)
SupportedCapabilities Key: MaxScnRspLen
SupportedCapabilities Value: 0x1f (31)
Advertisement Monitor Features:
SupportedMonitorTypes: or_patterns

I attach a screenshot of what I see from my mobile phone after pairing with the device 974a6f7:

I noticed I was deploying balenaCloud instead of balenaSound, for this reason services were not running :woozy_face: