Balena Sound 3.10.0 no audio

Hi, I am trying to set up Balena Sound for the first time but I have no audio across 3 devices (rpi 4b). Two are using 3.5mm, one is using a USB sound card. Unsure where to begin to start troubleshooting this, but the out of the box configuration does not seem to be working. Any help with where to look first?