Trying to set up a non-supported x86 device / will not register properly

Good morning,

the device I am trying to get running with balenaOS is this one:
which looks quite similar to this one:
which I heard is successfully being used by other balena customers.

I flashed it with the nuc development image. While it goes online somehow, balenaCloud tells me:

  • host os version unknown
  • supervisor version empty
  • ip address empty

When I try to balena ssh, I get:

error: The device '2c4d2fd7f825348523bf535040ecc285' does not support direct host OS access,
please update the device to at least version balenaOS '2.7.5'
Connection to closed.

Any help appreciated.

Hello @bvetter,
Are you using the latest intel-nuc image from the balenaCloud dashboard?
Can you try to ssh into the device using ssh root@2c4d2fd.local -p 22222 using an ssh client(not balena ssh) ?
If you are able to ssh into it, you can retrieve the supervisor logs from the device using journalctl -u resin-supervisor --no-pager and paste it here so we have more context what is going on?


Hi Rahul,

the image I used is the latest image from the balenaCloud dashboard. I used a Debian based live USB image to boot the device and flashed the image using dd.

I cannot ssh into the device:

➜  aim-balena-aimbox git:(master) ssh root@25c7929.local -p 22222
ssh_exchange_identification: read: Connection reset by peer
➜  aim-balena-aimbox git:(master) ssh root@25c7929.local -p 22222
ssh: connect to host 25c7929.local port 22222: Connection refused

It seems the device is stuck in the middle of bootstrapping. Every time I power cycle it, the creates a new device in balenaCloud, but still with the OS info empty. The previously created devices stay orphaned.

Hi @bvetter
Just to rule out any issues with the installation media, can you try flashing the nuc image using etcher?

Hi @lucianbuzzo,

my understanding is that, to do that, I either need to disassemble the SSD from the device, find a M.2 SATA to USB adapter and flash it from my PC


somehow get a running linux system with a Desktop environment booted on the device on an external storage media and flash the internal SDD from there,


I’m not familiar with the device you are trying to flash, but if it behaves in a similar way to the intel NUC then you can use etcher to flash your balenaOS image to a usb stick, and then boot the device from the usb stick (following the steps from the NUC getting started guide ).
The balenaOS images for NUC will flash the internal storage on first startup from the USB stick.

Ok. If that is the standard installation procedure, maybe it was my fault. I flashed the image directly to the ssd. If the nuc image expects to re-install itself after boot, I probably got confused by what I did.

Interestingly, balenaCloud now displays a new error message for my faulty device: Failed to find any block devices.

I will now proceed as you suggested and give you a feedback.

Let us know how you get on!

Everything sorted out. I should have read the docs.
Thanks a lot.

Glad it’s sorted out!
Don’t hesitate to write again if you need anything else though :slight_smile: it’s not that difficult to oversee something, even if it’s in the docs.