Hello,
My company is trying to add its VAT number to our billing section, but the format cannot be validated by the form.
I tried with both switzerland options in the country select but its not working what is the expected format ?
Many thanks
Stripe’s customer tax ID documentation distinguishes two Swiss entries: ch_uid, illustrated as CHE-123.456.789 HR, and ch_vat, illustrated as CHE-123.456.789 MWST. balena announced its move to Stripe billing in September 2024. For your VAT number, the ch_vat entry is the relevant one; does the form still reject it when entered in that documented format? That does not establish exactly how balena’s form validates the field, but it gives a specific format to check against.
My number does not have MWST at the end, its a french region VAT number that ends with “TVA”, its not accepted by the form, however if i replace “TVA” with “MWST” it does works but its not valid.
I should clarify my earlier reply: MWST is the example in Stripe’s documentation, not the only permitted Swiss suffix. The Swiss Federal Tax Administration explicitly allows MWST, TVA or IVA after the UID, so the TVA suffix itself is not an error. Your report that the form accepts MWST but rejects TVA is worth raising with balena support. I cannot tell from the documentation why their form treats the two differently.
Thanks @kworz @Rei_Kurosawa, we’re looking into this!
@kworz we could confirm that Stripe does accept the TVA suffix, so this is an issue on our end. We’ll work on a fix and will let you know soon.
@kworz this should be fixed in v32.17.1 of the dashboard which is live. Let us know if this works for you now!