Recover an (almost) bricked device?

Product support
1

Hi there, we have a device in app 273912 called delicate-wood, which has a bad deployment, preventing a fix to be pushed thorough.

Are you able to get into the resin.io host OS and manually replace the contents of the /start script in the broken container with:

#!/bin/bash
iptables-restore < /data/rules.v4
sleep 3600

That should restore container access without having the re-flash this device…

Cheers!

2

If you could grant support access on that device, and PM the dashboard link (I’ll send you a PM to reply to in a moment) then the Monday team will be able to look at this.

3

Support access should be enabled.

5

Device link received via PM.

6

This has been sorted, cheers!

7

Couldn’t get into the container because it was restarting all the time. In the end it was fixed by removing the user application container/image, and letting the device to download the the new version that I believe contained the proper behaviour.