opens with blank screen

aflav85 · May 20, 2020, 9:12pm

Hi i download etcher for windows 10 and it opens on a blank screen.
ive redownloaded it and during the download an error arrears sying “download error” and asks to retry or continue both done resolve the issue .

still blank after restarting the pc also

thanks
adam

saintaardvark · May 20, 2020, 9:29pm

Hi @avflav85, welcome to balena! Can I confirm a couple things with you:

Are you using the very latest version of Etcher (1.5.90)?
Is this using the Installer version, or the Portable version?

There are a couple of Github issues that may help you:

The first is this one (note the reply that says solved, and take a look at the link there): https://github.com/balena-io/etcher/issues/2456
The next is this one, which contains not only a list of other related issues, but also a suggestion that the issue may lie with a virus checker: https://github.com/balena-io/etcher/issues/2659

Take a look at these; if you’re still experiencing an issue, consider replying to the issue on Github that seems most relevant to the problem you’re having.

Hope that helps!

All the best,
Hugh

aflav85 · May 20, 2020, 10:10pm

Thank you. Tried a few options but it appears chrome was the issue. seems to be working now so thank you