Network Error New Setup noob

Product support
1

We encountered an error when reaching this balena.io device:

UUID xxxx

tunneling socket could not be established: 500

One possible reason is because nothing is listening on port 80 on the device.

What does this mean? What ports need be forwarded?

4

Hello @mrmarria welcome to our forums!

Could you explain a bit more about what you’re trying to do and where you see that error? You can find the general network requirements here, but let us know about the above so we can provide a more accurate answer.

Cheers,
Nico.

6

OK, following this arcticle:

When I try to open public url, I get the fail message described above.
I assume some ports I need open on my router are not?

Thank you,

7

Is there anything suspicious in the logs? You can also use the terminal, log into the host and run balena ps to check which containers are running

9

18.09.20 14:01:36 (-0600) Supervisor starting
18.09.20 14:01:37 (-0600) Applying configuration change {“SUPERVISOR_POLL_INTERVAL”:“900000”,“SUPERVISOR_DELTA_VERSION”:“3”}
18.09.20 14:01:37 (-0600) Applied configuration change {“SUPERVISOR_POLL_INTERVAL”:“900000”,“SUPERVISOR_DELTA_VERSION”:“3”}
18.09.20 14:01:37 (-0600) Creating network ‘default’
18.09.20 14:01:37 (-0600) Applying configuration change {“SUPERVISOR_DELTA”:“1”}
18.09.20 14:01:37 (-0600) Applied configuration change {“SUPERVISOR_DELTA”:“1”}
03.09.20 14:58:33 (-0600) Supervisor starting
03.09.20 14:58:33 (-0600) Supervisor starting
03.09.20 14:58:33 (-0600) Supervisor starting
03.09.20 14:58:33 (-0600) Supervisor starting
19.09.20 15:32:11 (-0600) Supervisor starting