Hi, I have a device [c30129d13da3fe0c5d5ec8c870052bab] (in a remote location) that has recently come back online after a prolonged disconnected period.
It is showing as “Online (VPN only)”, I have tried to connect to it from the CLI (which I believe doesn’t need the API connection to be working) and get the following error:
[Debug] Trying to fetch device by UUID c30129d (string)
BalenaRequestError: Request error: tunneling socket could not be established, statusCode=500
BalenaRequestError: Request error: tunneling socket could not be established, statusCode=500
at Object.<anonymous> (/snapshot/versioned-source/node_modules/balena-request/build/request.js:190:27)
at Generator.next (<anonymous>)
at fulfilled (/snapshot/versioned-source/node_modules/tslib/tslib.js)
at processTicksAndRejections (internal/process/task_queues.js:97:5)
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My attempt to use the webbased diagnostics just gives the following error
An error occurred while querying checks data: Could not connect to device c30129d13da3fe0c5d5ec8c870052bab: HTTP/1.0 500 Internal Server Error
Are there any other steps that I can take to try to conect to the device and figure out what’s going on. (Support access is enabled if you need to have a look).
Many thanks.