Lost 2FA Access

Product support
1

I’ve no more access to my 2FA app on my smartphone and so i can’t generate token codes anymore. I’m locked ot of my account. Is there a way to get it back?

4

Hi @ferrohd,

I am sending you a private message on how we can recover your account for you, please let us know if you do not receive a message in the next few minutes (and be sure to check your filtered mail or spam!).

Thank you,

6

Hello Balena Support Team,

I noticed that I dont have my 2FA when trying to access my Balena Cloud account. I change my phone and it used to be saved in Google Authenticator.

Is there any way you can help?

Thanks,
Miguel Marchena

9

Hello,
Do you have access to your recovery codes? You can use those to access your account. These codes were generated when you activated 2FA on your account. Let us know if that works out for you.