Lost 2FA access - new phone


I’ve lost my 2FA token app (had to move to a new phone), and I can’t access my account. Can change password, but then it asks me for 2FA (which I don’t have any more). Help. How can I reset access?

Hi, I’m forwarding your question to the API team to find out how to proceed.

@kumerachips, we have a secure process to disable 2FA for your account. Please follow the steps in a private message I’ve just sent you.

1 Like

Help the same thing happened to me :disappointed:

Hi @solarsciencepup, do you have access to your account recovery codes or the SSH keys to your balenaCloud account?

Moved on. Started a new account. Still had local git copies of projects.