Hey Team,
Glad to hear CE certification passed. It’s been a month since the last update. Any ETA for US customers?
Thanks!
Hey Team,
Glad to hear CE certification passed. It’s been a month since the last update. Any ETA for US customers?
Thanks!
Hi @redpomidor,
Which email did you use for your order? You can email me at konstantinos@balena.io. I just want to check where about you are in the queue. We still haven’t received the FCC certification, but we are considering sending beta devices to customers from the US until we get the FCC. Production is pretty slow at the moment due to the component shortages but we follow a first come first serve approach.
We just shipped the first EtcherPro device to a real customer It only took us about 4 years hitting countless walls
but we learned a ton, we shaped a great internal hardware team, we developed a product we are proud of and we even ended up designing our own assembly line!
Congrats - has been a long road, but you did it
!
We ordered one of the special edition EtcherPro units, but have not yet received any notice that our unit has shipped yet. That said, we are based in the US. Are devices to be shipped to US-based customers being held pending FCC certification? Is there any way for us to check the estimated ship date for the EtcherPro we ordered?
@rgstech we can’t officially send devices to US before getting FCC approved. For the moment, we are only sending some beta devices. Can you please email me your order number at konstantinos@balena.io? Thanks
Received the special edition Etcher Pro and just wanted to drop in and say thanks! It looks and functions amazingly. Look forward to replacing our entire group of SD programmers with EPs
Great work by the whole team and sorry I left before it started shipping
So… every Etcher Pro gets delivered with a balena Team member? Do I get that right?
(Sorry <3)
My Etcher Pro didn’t come with a team member, but it did include some sweet stickers and a nice T-shirt, and the power cord situation is a clever solution to avoiding extra throwaway cables if you end up needing multiple units AND handling the variety of power plugs around the world.
Hi everyone,
We have some updates:
Hi @Markus.Kohn.GWA yes, we have passed the FCC testing and we are waiting for the official report this week. When we have it I’ll make an update.
We have some amazing news:
Hey can you estimate when the EtcherPro will be shipped to customers in germany?
Hi @Markus.Kohn.GWA, it depends on your order reference as we ship by first come, first served order. Can you send your order reference to store@balena.io? Thanks.
Hi,
Can you tell me what is the current delivery deadline if I would order the etcher Pro today?
Best regards
Hey, long time no updates, hope everyone is fine
We have some important news to share:
All pre-ordered devices have been shipped to customers that completed the final payment. Thank you very much for your patience all these months, we were doing our best but the components shortages made shipping hardware very hard on top of dealing the production hell!
The current lead time is less than two weeks, as we managed to create a small stock. We are still in production, which means that the lead time will keep fluctuating until we reach an input/ output equilibrium.
Unfortunately, we had to make some price adjustments in order to survive the ever-increasing prices due to covid and the war. Our aim for EtcherPro remains to provide an affordable product to customers that removes friction and helps them scale.
Last week some customers experienced a booting issue when they received their devices. The issue is now resolved, you can read more here
Here’s a picture of several EtcherPros after passing QA testing, ready to be packed:
Hello everone!
We have some exciting updates:
Important: To keep your device up to date, make sure it is powered on and connected to the internet. If you still face issues please send an email to store@balena.io, ideally including the device UUID found in the settings modal.
In the meantime, EtcherPro production is running smoothly and we are about to produce another batch of devices.