I have a device that is stuck in an ‘inactive’ state, similar to this thread.
The logs are coming through fine but most other options are grey-ed out; there is no access to the terminal and I can’t use
balena ssh <UUID> ; doing that just prints
Device is not online.
As far as I know, the necessary ports are unrestricted and not blocking the devices. Unfortunately ethernet is not an option for these devices, wifi only.
Possibly related but we also have a handful of devices that are offline, while other devices are online and working normally.
Thanks for your help