I just received my EP unit today. It is failing to boot.
I plugged in the power – the LED screen powers up and it seems to start to boot. Then after a few seconds depowers itself. I have tried a couple of cables, in addition to the provided with the same results.
Hello @rleugers , please contact us at email@example.com with your order reference and device serial number (the QR sticker is located on the bottom of your device), despite the black screen it is possible for us to remotely reset your device and update it, thank you.