Board not recognising the full storage

Product support
1

After programming my 2 boards 1 is unable to recognise the 16GB storage on the Balenafin board. When plugged into the balenafin program it only shows 32.1 MB of storage.

Working boards kernal messages

[ 3467.738371] usb 1-6: Manufacturer: Raspberry Pi
[ 3467.738373] usb 1-6: SerialNumber: e858bf15
[ 3467.739745] usb-storage 1-6:1.0: USB Mass Storage device detected
[ 3467.740345] scsi host0: usb-storage 1-6:1.0
[ 3468.754236] scsi 0:0:0:0: Direct-Access RPi-MSD- 0001 PQ: 0 ANSI: 2
[ 3468.755125] sd 0:0:0:0: Attached scsi generic sg0 type 0
[ 3468.755460] sd 0:0:0:0: [sda] 30777344 512-byte logical blocks: (15.8 GB/14.7 GiB)
[ 3468.755700] sd 0:0:0:0: [sda] Write Protect is off
[ 3468.755704] sd 0:0:0:0: [sda] Mode Sense: 0f 00 00 00
[ 3468.755857] sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn’t support DPO or FUA
[ 3468.777907] sda: sda1 sda2
[ 3468.780236] sd 0:0:0:0: [sda] Attached SCSI removable disk

Faulty boards kernal messages

[ 1767.140358] usb 1-6: Product: Compute Module
[ 1767.140358] usb 1-6: Manufacturer: Raspberry Pi
[ 1767.140359] usb 1-6: SerialNumber: e72efe1f
[ 1767.692172] usb-storage 1-6:1.0: USB Mass Storage device detected
[ 1767.692971] scsi host0: usb-storage 1-6:1.0
[ 1767.693068] usbcore: registered new interface driver usb-storage
[ 1767.694425] usbcore: registered new interface driver uas
[ 1768.724558] scsi 0:0:0:0: Direct-Access RPi-MSD- 0001 PQ: 0 ANSI: 2
[ 1768.725286] sd 0:0:0:0: Attached scsi generic sg0 type 0
[ 1768.725790] sd 0:0:0:0: [sda] 62688 512-byte logical blocks: (32.1 MB/30.6 MiB)
[ 1768.725998] sd 0:0:0:0: [sda] Write Protect is off
[ 1768.726002] sd 0:0:0:0: [sda] Mode Sense: 0f 00 00 00
[ 1768.726165] sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn’t support DPO or FUA
[ 1768.754193] sd 0:0:0:0: [sda] Attached SCSI removable disk

4

Hello, what do you mean by “the balenafin program” ?
Are these logs from a Balena Fin device or logs from a device on which you connect a Fin ?

7

Sorry to clarify, whilst using balena etcher to flash the storage on the balenafin the detected storage is only 32.1 MB (the good balenafin shows up as 16 GB). The logs are from the dmesg output from my linux laptop(both good and bad balenafins)

9

Hi @jaydenr1

We have had previous issues with balenaFins showing only 32MB storage following power related incidents (Trying to re-flash balenaFin but insufficient memory) (Damaged Fin after power supply failure) . Can you perhaps confirm whether there might have been a power supply failure on the balenaFin showing only 32MB?

Kind regards
Alida