balenaEtcher.exe - Entry Point Not Found (Windows 10 x64)

balenaEtcher
1

Namaste Executive,

I was prompted for the ‘Update 1.5.51 available’ and, I downloaded the latest setup file for the Windows 10 OS installed on my laptop.

I first uninstalled the current version 1.4.9-x64. At the end of the installation, I encountered the below error. I tried installing as current user and, the ‘Run as Administrator’ option. Same error encountered for both attempts.

balenaEtcherEntryPointNotFound

The application’s shortcut gets created on the Desktop. However, I encounter the same above error when I attempt to run the application.

Unlike the earlier version of setup (balenaEtcher-Setup-1.4.9-x64.exe), the latest version filename is balenaEtcher-Setup-1.5.51.exe. Is the latest executable common for both x86 and x64 systems?

Kindly assist.

Thanks | Regards,
Dipen

2

Hi,

An engineer from Etcher team will look into your issue.

8

Hello @dipen
The windows version of Etcher now uses the same executable for both x86 and x64 systems.
Are you using an x86 version of Windows?

10

Namaste @zvin,

Please find below the snapshot of my system details. It’s an x64 system. Hope it helps.

laptopSystemDetails

Thanks | Regards,
Dipen

12

Interesting. Could you please try downloading the latest release here https://github.com/balena-io/etcher/releases/download/v1.5.52/balenaEtcher-Setup-1.5.52.exe ?

14

Namaste @zvin,

Thanks for the new setup file. Regret to inform that I have encountered the original error, using the v1.5.52 release you have shared above.

Tried installing as a local user as well as, as an Administrator. No luck!

Thanks | Regards,
Dipen Shah

16

Hi Dipen,
Sorry, I can’t reproduce this issue. Does it work on other computers?

18

Namaste @zvin,

So, a couple of my colleagues we able to successfully install the latest release on their respective laptops (Windows 10 both, x64 and x32 systems).

Thank you for resolving the issue!

Thanks | Regards,
Dipen

20

Namaste @zvin,

Attempted the installation after restarting my laptop and, it worked!

Thanks | Regards,
Dipen

21

Hi Dipen,

Thanks for letting us know it’s all working for you now, great news. Let us know if we can be of further help in the future!

Best regards, Heds