We’re running into an issue installing Balena one of our computers with an Intel Z370 chipset (Gigabyte Aorus Gaming Z370 Wifi) the OS installer seems to get stuck while booting the kernel
How can we further diagnose?
FWIW Ubuntu runs fine out of the box on this machine with current hardware/bios settings (defaults)
Thanks
Hi @jayv, and welcome to the forum! A few questions for you:
Are you able to try this with a development image? This will allow you to login using virtual terminal 2, for example, and we may be able to get more information.
Can you try an unmanaged version of balenaOS and see if that makes any difference?
Which version of balenaOS are you running?
Finally, as it’s an x86 image, you could try changing the Grub menu entry at boot time, and setting the kernel command line there. I might recommend trying ignore_loglevel in particular.
Let us know how it goes for you!
All the best,
Hugh
Thanks Hugh, I’ll see if we can get more information with a dev image and elevated logging,
So we just tried the latest dev image 2.58.6+rev1 of the new generic x86_64 image, adding the ignore_loglevel kernel param doesn’t change the output on the console (besides prefix with timestamps) the logs are the same as in the attached image.
Exact same result with the NUC image downloaded from the unmanaged versions link you posted.
Hi, could you please use loglevel=8 instead of ignore_loglevel and see whether you can get a more verbose output. Also how long have you been waiting for the boot process to continue?
Thanks
