Balena Chat broken

I’m not sure if this is the right place to report this issue, but Balena Chat (where I would normally request paid support) it itself broken right now.

I get a lot of spinning loading indicators, or sometimes the message ‘Network Error’. Sometimes this is as soon as I open the chat window, sometimes it’s later after I click ‘Start conversation’. But I haven’t been able to get as far as reporting the original issue I had – or the unreliability of the chat system.

Hi Hugh,
Thanks for bringing this to our attention. We’ve had this issue earlier today, which has been now resolved.
Please try again to report us the issue you are facing and we’ll be happy to assist you further.


Yes it seems to be working again. Consider this case closed. Thanks.