I’m not sure if this is the right place to report this issue, but Balena Chat (where I would normally request paid support) it itself broken right now.
I get a lot of spinning loading indicators, or sometimes the message ‘Network Error’. Sometimes this is as soon as I open the chat window, sometimes it’s later after I click ‘Start conversation’. But I haven’t been able to get as far as reporting the original issue I had – or the unreliability of the chat system.