Hi Gareth,
I’ve enabled support access on the device with the USB dongle installed. The UUID is 945f7f8a2e99218efddae054005ccbcb
I just want to make sure that it is using the external wifi dongle, as opposed to the built in one as the distance to the router is too far for the built in wifi chip to handle.
Edit: The built in wifi chip on the pi is enough to connect it when the pi boots but it is not reliable and drops out a lot. it then is a hit or a miss whether it reconnects and sometimes has to be restarted. So we have remote access for now, but the device may go offline at any point. We do have someone on site tomorrow that would be able to restart the device in this case. But moving forwards we need to ensure that the pi is always using the USB dongle.
Thanks,
Gregor