Hi @Sara,
First of all I want to confirm that this device is running against balena-cloud and not an open-balena instance. Is that correct?
Can you clarify how that device ended up as Inactive?
Did you do that from the Dashboard’s actions menu or maybe you used a CLI command or CURL request to achieve that?
Inactive Devices get the inactive flag removed automatically once they connect to our backend and get online.
in the dashboard everything seems to be normal with the logs
Do new logs show up in the dashboard?
I’ve installed the Resin OS NetworkManager Debug Logs Collector
How did you achieve that? Did you manage to ssh into the host OS of the device as per the installation instructions?
Also a kind reminder to send us the complete NetworkManager debug logs. We can initiate a private communication channel for this if you prefer.