Stuck in a loop with rebooting of configuring device

Product support
1 
**Update successful, rebooting**

after reboot it goes to

**configuring rebooting**

How can one break the loop? I have granted support access to the device

4

Hello,
can you send us the device url to investigate further please? (via a private message)

8

Hello,
your device seems to be working fine now. Please let us know if you still hit any issues.

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