Reset 2FA when logging in using GitHub

#1

Hi,

I setup an account a while ago using Log in with GitHub and enabled 2FA. I have since switch devices and am unable to find my 2FA recovery codes in order to log in. Is there a process to reset 2FA so I can recover my account?

#4

Hi there. To clarify, you initially logged into the dashboard via GitHub but after the fact set a password and enabled 2FA and are no longer logging in via GitHub; is that correct?

#5

I originally signed up using Log in with GitHub back when it was Resin.io and setup 2FA then.

Currently, I can authenticate with GitHub but cannot proceed past 2FA as I no longer have the device I registered or recovery codes. Is it possible to disabled 2FA temporarily so I can login and setup 2FA with my new device?

#6

Hi there, it’s certainly possible but of course we need to take security measures. Please can you email support@balena.io with your request, ensuring the message is sent from the email address associated with your account and we can start the process.

#7

Great, thanks!