"Offline" with status "Connecting" - Static IP



Hello, I have a device that shows as “Offline” with status “Connecting” and still is downloading the containers and I can access to logs, etc The only issue is that the dashboard reports the device as offline and the Public URL is not working, since the device is reported offline. This is a static IP configured device.

I am attaching a screenshot here for your reference.


This issue requires private investigation. A side-channel was started with the user and conclusions will be posted here.