Logs not loading in dashboard and command line

Product support
1

Greetings,

Currently, when I try to see logs in the dashboard it just indefinitely shows “Loading logs…”.
When I try to get them via command line, the following error is shown:

PubNub call failed, check status for details

If you need help, don't hesitate in contacting us at:

  GitHub: https://github.com/resin-io/resin-cli/issues/new
  Forums: https://forums.balena.io

I do not know which or how to check the status. Is this a problem with our devices? Could you help me debug it? It occurs on all our devices and a reboot does not fix it. Is it a problem on resins side?

Appreciate the help,
Greetings, Tarek

4

Hi @Tschebbischeff. Yes, we’re currently experiencing problems with logging, due to upstream issues with PubNub: http://uptime.pubnub.com/. This is temporary, but they’re investigating, and hopefully this will be resolved soon.

You can check the status of Resin’s infrastructure (and sign up for notifications in future) here: https://status.resin.io/.

5

Thank you,

I see now which status was meant in the command line.
I actually checked that before and it was all green, thats why I wondered if it might be an error with our devices. I guess my timing just sucks :smiley:

Thanks for the clarification and ultra fast reply :slight_smile: . Have a nice day!

6

Hi,

Everything should be fully operational now.
Please give us a note if you are still facing issues.