Device Status Online (Heartbeat only)

Product support
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1

Hi!

My device shows a status Online (Heartbeat only), I already made sure the ports 443, 123, and 53 are open, also verified by running lsof -i:443 after SSH into the device, here is the output I got

COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME
node 3589 root 23u IPv4 24914 0t0 TCP a5ad506:52460->ec2-54-85-4-194.compute-1.amazonaws.com:https (ESTABLISHED)

I am wondering if there are any country limitations set on Balena VPN server, I am connecting from Egypt.

Thanks!

2

Hi Moneim,

I am not aware of any geo-restrictions on balenaCloud.

The issue is most probably due to local network setup or router/firewall filtering.

A few questions:

  • What hardware are you running balenaOS on?
  • What version of the OS and supervisor are you running?
  • When SSH into your device, can you check the network?
    • What are its IP addresses ? check with ip a
    • Is an IPv6 route configured? There can be troubles if a default route is setup by the router and no proper forwarding is done as IPv6 will be preferred over IPv4 (check with route -A inet6 if a default route is present)
    • You can try to ping and ping6some public domains to check what passes or not.

From these information we will be able to understand a bit more what’s appending,

Aurélien