We’ve had a couple instances of devices that were working fine, then immediately after reboot (not restart), they show as “Offline” in the balena status page, but still stream logs and our application container appears to be running. They remain “Offline” in the balena page so we can’t restart/access them (“The terminal is disabled because your device is offline”).
We looked at a similar post Intel NUC - Device status is "offline" but logs are streamed and concluded that this wasn’t our issue, since other devices on the same network are working fine, and the failing devices were fully functional immediately before the reboot.
These are remote production devices so it’d be great to reinstate the shell/restart functionality. Any thoughts or debugging tips?