Cannot push to balena git remote

Product support
1

Struggling to get our repo to push to the Balena cloud.

Balena push results in:

local@Ubuntu:~/local-distro-ui$ balena push gh_lachlancresswell/local-distro-ui
[Error]    Upstream API server/DB error: ESOCKETTIMEDOUT
[Error]    Not deploying release.
Remote build failed

Git push results in:

local@Ubuntu:~/local-distro-ui$ git push balena master
Enumerating objects: 136, done.
Counting objects: 100% (136/136), done.
Delta compression using up to 2 threads
Compressing objects: 100% (117/117), done.
Writing objects: 100% (136/136), 26.85 KiB | 8.95 MiB/s, done.
Total 136 (delta 57), reused 3 (delta 1)
remote: Resolving deltas:  80% (46/57)
remote: Resolving deltas: 100% (57/57), done.
[Error]    Upstream API server/DB error: ESOCKETTIMEDOUT
[Error]    Not deploying release.

remote: error: hook declined to update refs/heads/master
To git.balena-cloud.com:gh_lachlancresswell/local-distro-ui.git
 ! [remote rejected] master -> master (hook declined)
error: failed to push some refs to 'gh_lachlancresswell@git.balena-cloud.com:gh_lachlancresswell/local-distro-ui.git'

Also ping git.balena-cloud.com fails:

Pinging a0e974d3a1bf245b996ff2d26342608e-8ce58729de8a3bfc.elb.us-east-1.amazonaws.com [3.221.16.120] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 3.221.16.120:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

I’m not behind a VPN, I’ve tried multiple DNS servers and two separate WAN connections. I’m based in Victoria, Australia. Any ideas?

2

This seems to have resolved itself as of today.

4

Hi @lachlan,

Good to hear that the issue is resolved. I see a similar issue reported on local-mode here: Cannot push to device in local mode

Are these the same devices or is this a separate fleet but on same network?

Regards,
Nitish