Hi Steve, the environment variables SYSTEM_OUTPUT_VOLUME and CONNECTION_NOTIFY_VOLUME have been deprecated as of version 3.0 of balenaSound. What you are looking for is the env var SOUND_VOLUME, see here for more details.
Also, slightly related to your problem, there is an open issue currently where you cannot control bluetooth volume from your smartphone.
Hello,
I just want to inform you that the aforementioned issue that prevented controlling bluetooth volume from your smartphone has been resolved. If you were still experiencing the issue after switching to the non-deprecated environment variable, could you please try updating to version 3.8.0 or higher to see if that resolves your issue?