balenaEtcher fails to install

sicabboy · June 2, 2020, 2:21pm

Hi,

I have downloaded the latest version of Etcher V1.5.95 on a Windows 10 Home and when I try to install it it hangs forever at “Installing, please wait…” as you can see in the image attached 2020-06-02_16-16-35

I have even tried to change the compatibility options here

without any luck.

I had earlier versions of balenaEtcher installed and worked without no problems. The issues started when I tried to upgrade.

Looking forward to hear your thoughts,
Thanks

jviotti · June 2, 2020, 2:26pm

Hey there! I’m sorry that you are having issues. Does it work fine if you try to install an older version: https://github.com/balena-io/etcher/releases? If that does work, then it might mean that our latest installer is broken for some reason.

sicabboy · June 2, 2020, 2:36pm

Yes! 1.5.87 installed without problems.

jviotti · June 2, 2020, 2:38pm

Thanks for testing this out. We’ll take a closer look at it. In the mean-time, installing the latest version of Etcher might work if you completely uninstall the existing Etcher installation first.

robstermn · October 10, 2020, 9:16pm

I’m having the same issue?
Tried some of the older releases with the same result?
Just hangs at:

robstermn · October 10, 2020, 9:45pm

And if I try and uninstall I get the following error:

georgiats · October 12, 2020, 10:13am

Hey Bob, is it possible that during your tests with several versions there may have been a mixup.
Could you please try to install v1.5.52 again from here https://github.com/balena-io/etcher/releases and then try to uninstall it and see if this trick works for you?
Let us know if you need some extra help.