BalenaDash, device configuration, WPE_URL and website link NOT WORKING

Product support
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1

First things first: HELLO everyone. I usually don’t bother others and sort things out myself, but after 7 coffees, few hours after midnight and big TV screen above my head with Balena logo displayed constantly I’m praying to this community to help me go to sleep :slight_smile:
So here I am with my sweet Raspberry Pi 3 (b), managed to complete all steps from the blog (which btw says it can be done in 30 minutes :smiley: ) and I’m stuck at “WPE_URL” and “custom.website.address.com”.
I wish to set up R Pi as digital signage, but unfortunately, my device isn’t displaying anything else other than Balena logo - any ideas?

If it helps, this is small part of my log from balena dash:

05.01.19 10:54:04 (+0000) Service exited ‘main sha256:d028d2fb655d34f069975aa13d1b80a28fc97180673c621116c7b8f2bbc055e’
05.01.19 10:55:06 (+0000) Restarting service ‘main sha256:d028d2fb655d34f069975aa13d1b80a28fc97180673c621116c7b8f2bbc055e’
05.01.19 10:55:06 (+0000) Service exited ‘main sha256:d028d2fb655d34f069975aa13d1b80a28fc97180673c621116c7b8f2bbc055e’
05.01.19 10:56:07 (+0000) Restarting service ‘main sha256:d028d2fb655d34f069975aa13d1b80a28fc97180673c621116c7b8f2bbc055e’
05.01.19 10:56:07 (+0000) Service exited ‘main sha256:d028d2fb655d34f069975aa13d1b80a28fc97180673c621116c7b8f2bbc055e’
05.01.19 10:57:09 (+0000) Restarting service ‘main sha256:d028d2fb655d34f069975aa13d1b80a28fc97180673c621116c7b8f2bbc055e’
05.01.19 10:57:09 (+0000) Service exited ‘main sha256:d028d2fb655d34f069975aa13d1b80a28fc97180673c621116c7b8f2bbc055e’
05.01.19 10:58:10 (+0000) Service exited ‘main sha256:d028d2fb655d34f069975aa13d1b80a28fc97180673c621116c7b8f2bbc055e’
05.01.19 10:58:10 (+0000) Restarting service ‘main sha256:d028d2fb655d34f069975aa13d1b80a28fc97180673c621116c7b8f2bbc055e’

Screenshot:

4

I have to say, I expected some sort of support. :smile:

6

Hey @c4rt0, support is a bit slower over the weekend.

Could you let me know which version of the Raspberry Pi are you using?
Did you change anything on the source-code, the docker file or anything else?
Did you also add all the device variables (increased GPU RAM) and all?

We will help you get up and running! :wink:

9

Hello !
We’ve tried going through the steps from the blog post on our side and it seems working for Raspberry Pi 3.
Sometimes the issue could be a power supply - could you let us know what type, especially the power rating, you’re using ?