Hello,
i use balena sound since longer time and it worked perfectly but since the latest OS update on my S10+ i can’t connect to belana sound via Blue-Tooth anymore, my S10 and my samsung tablet still worked fine. after some tries i did a new installation of balena sound and it worked BUT only for the first time,
after diconnecting no new connection could be established.
Now my S10 erceived a OS update too and … same problem now.
The phones still connect to other blue-tooth speakers but NOT to balena sound.
the tablet still works with balena sound but … how long …till an OS update ?
Hi @pit, bluetooth issues are very hard to troubleshoot for us but we can give it a shot. Can you download the logs from the dashboard and share them here? Be sure to attempt to connect and capture anything that’s being logged too.
Hi @tmigone I unfortunately dont know if android version has changed but actually it is 11
and balena sound runs the latest version, the interesting thing is, if i install a new image i can connect but after a unconnect i can’t connect anymore.
i own three other bluetooth speakers and they still work only balena sound not.
i hope you can help
i tried to get the logs:
root@balena:~# balena ps
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
8c9baacfc7e3 690361d275ba “/usr/bin/entry.sh /…” 7 days ago Up 3 minutes logging_4177658_1960465_6a4b252e82b196a198524fe48f949b89
286978391cd0 5531464cb5c2 “/bin/bash /usr/src/…” 7 days ago Up 3 minutes bluetooth_4177659_1960465_6a4b252e82b196a198524fe48f949b89
d90739cb4732 49f35c3f139f “/usr/bin/entry.sh /…” 7 days ago Up 3 minutes spotify_4177661_1960465_6a4b252e82b196a198524fe48f949b89
ec41842f5ae7 c6fd8cea8107 “/usr/bin/entry.sh /…” 7 days ago Up 3 minutes airplay_4177660_1960465_6a4b252e82b196a198524fe48f949b89
8159a1771213 6b761d33fa27 “/usr/bin/entry.sh n…” 7 days ago Up 3 minutes sound-supervisor_4177654_1960465_6a4b252e82b196a198524fe48f949b89
a7b5cf845cb7 fd0414759fa4 “/bin/bash /usr/src/…” 7 days ago Up 3 minutes 0.0.0.0:4317->4317/tcp audio_4177653_1960465_6a4b252e82b196a198524fe48f949b89
8fb97a24e4ef 9c8ca03f5620 “/bin/bash /usr/src/…” 7 days ago Up 3 minutes 1704-1705/tcp, 1780/tcp multiroom-client_4177657_1960465_6a4b252e82b196a198524fe48f949b89
56419216235c fad6575bb7f3 “/bin/bash /usr/src/…” 7 days ago Up 3 minutes 0.0.0.0:1704-1705->1704-1705/tcp, 0.0.0.0:1780->1780/tcp multiroom-server_4177655_1960465_6a4b252e82b196a198524fe48f949b89
665cc70436a3 balena/aarch64-supervisor:v12.10.10 “/usr/src/app/entry.…” 14 months ago Up 3 minutes (health: starting) balena_supervisor
root@balena:~# balena logs 8c9baacfc7e3
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
0 0 0 0 0 0 0 0 --:–:-- --:–:-- --:–:-- 0curl: (6) Could not resolve host: PATCH
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
0 0 0 0 0 0 0 0 --:–:-- --:–:-- --:–:-- 0
curl: (7) Failed to connect to 127.0.0.1 port 48484: Connection refused
root@balena:~# balena logs 286978391cd0
Running balena base image entrypoint…
— Bluetooth —
Starting bluetooth service with settings:
Device name: balenaOS d6ac
HCI interface: hci0
Pairing mode: SSP
PIN code: 0000
Available HCI interfaces: hci0
Resetting hci0
Configuring selected interface: hci0
hci0 Set Connectable complete, settings: powered connectable ssp br/edr le secure-conn
hci0 Set Bondable complete, settings: powered connectable bondable ssp br/edr le secure-conn
hci0 Set Discoverable complete, settings: powered connectable discoverable bondable ssp br/edr le secure-conn
hci0 Set Secure Simple Pairing complete, settings: powered connectable discoverable bondable ssp br/edr le secure-conn
Pairing mode set to ‘Secure Simple Pairing Mode (SSPM)’. PIN code is NOT required.
Bluetooth agent started!
Checking for known bluetooth devices…
Attempting to reconnect to Galaxy Tab A (E0:D0:83:77:3B:7A)…
org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
Could not connect to Galaxy Tab A (E0:D0:83:77:3B:7A)…
Attempting to reconnect to S10+ von Peter (6C:00:6B:76:DB:7A)…
org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
Could not connect to S10+ von Peter (6C:00:6B:76:DB:7A)…
root@balena:~#
@tmigone
In the meantime i talked to Samsung but didn’t get an information about changes.
So i took all three devices and went to a know shop and asked the owner if i could try to test pairing and unpairing and pairing again with several of the avaiable Blue-Tooth devices in the shop.
Every of my devices worked fine with the tested Shop devices, so in result it’s a programming problem iwth Balena-Sound , maybe an incorrect or not complete Blue-Tooth implementation.
Hey @pit, can you get the logs from the balenaCloud dashboard? There is a button that lets you download the logs. Be sure to capture the moment you try to connect.
@pit, I don’t see any noteworthy errors really. One thing you can try is to force balenaSound to unpair from your device and start the pairing process from scratch.
Here are instructions to do it:
Go to your device page on balenaCloud dashboard
Open a Terminal session on bluetooth service (bottom right corner)
Run bluetoothctl, then paired-devices. You should see a list of paired devices MAC addresses in the form of AA:BB:CC:DD:EE:FF.
Find your device and run: remove AA:BB:CC:DD:EE:FF
That should reset the pairing status, you’ll now be able to start the pairing process all over again.
@tmigone , that works , but the problem seemed to be that, if i unpair the device on the device , Balena still shows the device as paired. i suppose the paired entry must be deleted by balena sound while unpairing on the device , it can’t be to log into balena every time to delete entries .
