After trying to update BalenaOS on balena dashboard it is now stuck on “Update successful, rebooting” and the OS upgrade doesn’t seem to have been successful. I’ve tried rebooting the device via console and via power cycling without any progress. I’ve also cleared the contents of /var/lib/balena and updated the supervisor, but that didn’t help either. The update attempt happened during today’s outage, so that may have have had something to do with it.
I’ve granted support access to the device for a week.
Thanks for any help you can provide!