Tunneling / Device Provisioning Issues

Product support
1

Hi,

we are currently experiencing a few issues with devices in production. Some of them never have anything written in the logs and some of them can’t build up a VPN-Tunnel - also those devices do not automatically download updates. We’ve tried restarting them, rebooting them - none of this helps.

However the Online / Offline Status works normally. Those devices do update their status right when switching them on or off.

When trying to connect to their Public-URL this leads to showing an error like “socket hang up”.

Some Devices on the same Network work without any issues.

Any advices?

Thanks,

Simon

2

Hi Simon,

I’m going to contact you privately to get some more information this.

3

As discussed, this is a known problem that can occur in ResinOS 1.x (related Docker bug: https://github.com/moby/moby/issues/23371). I have manually restarted your supervisors for now but if you are in a position to upgrade to ResinOS 2.0 I would advise giving that a go.

1 Like
4

That’s fixing the issue - Thanks very much! I’ll see what we can do - updating those devices that are already in the fields …

5

@wrboyce

Hey Will there is another device that is hanging but right now I haven’t got the possibility to change this software to ResinOS 2.0 - That “Manually restarting supervisors” thing helped last time - so could you please do this again!?

Thanks!

6

Hi Simon,
I have pinged you separately on e-mail for getting the device details.
Thanks!

1 Like
7

Thanks! Already replied :wink:

8

Hi Simon,
the board should be working fine now.
Thanks for your patience

10

Hi @simonkemper - something to add here: while we implement 1.x to 2.x updates, you can already upgrade remotely to 1.26.0, which should make it less likely that your devices hit these bugs.

1 Like