stage env is down

Hi,
stage dashboard is down, can you please take a look? (we need it to burn our devices)

Yes, there was a problem with a infrastructure redeploy. It should be back?

yeah its back, thanks

again issues, cant upload my package to the app

Hi @mellerdaniel,

There was an issue over the weekend that impacted staging, specifically DNS. The problem has been resolved. Are you continuing to have problems? Staging, while robust, is intended as a test environment and is not fully equal to production.

John

Hi,
having issues again (hopefully we will be moved to production soon).
i’ve burned a new device, and it is unable to download the images from the cloud.

are there issues again with the staging?

Hi there,
I just tried staging and I didn’t have any problems, could you try again?

Yes, still issues.
its on hearbeat for some reason, and not online.
it fails to download images.

If you see the status (Heartbeat Only) it means that the VPN is not connected. Could you please check if there is a firewall blocking VPN traffic ?

i dont understand, it seems like the is an issue with this device specefic, but its in the same network running the exact same code like the other device.
it keeps disconnected

you’re saying other devices on the same network have no issue downloading the very same release?

could you share the exact errors you’re seeing with us?

yes, two devices on the very same release, one is in heartbeat, the other one is online and works fine.
“The terminal is unavailable because your device is not connected to the VPN”

what are the reasons for that to happen?

i want to send you the entire log. (of the boot, its too long, ill send it on two messages)
basicly, every SOM i know burn with the balena OS, is not able to connect to dashboard.

U-Boot SPL 2018.03-imx_v2018.03_4.14.98_2.0.0_ga_var01+ga14aa90 (Apr 13 2020 - 1
1:39:07 +0000)

Normal Boot

Trying to boot from MMC2

U-Boot 2018.03-imx_v2018.03_4.14.98_2.0.0_ga_var01+ga14aa90 (Apr 13 2020 - 11:39
:07 +0000)

CPU: Freescale i.MX8MMQ rev1.0 1600 MHz (running at 1200 MHz)

CPU: Industrial temperature grade (-40C to 105C) at 45C

Reset cause: POR

Model: Variscite DART-MX8MM board

I2C: ready

DRAM: 2 GiB

MMC: FSL_SDHC: 0, FSL_SDHC: 1

Loading Environment from MMC… *** Warning - bad CRC, using default environment

In: serial

Out: serial

Err: serial

BuildInfo:

  • ATF 1cb68fa

  • U-Boot 2018.03-imx_v2018.03_4.14.98_2.0.0_ga_var01+ga14aa90

Part number: VSM-DT8MM-110

Assembly: AS2001148585

Production date: 2020 Mar 01

Serial Number: f8:dc:7a:3e:3a:26

switch to partitions #0, OK

mmc1(part 0) is current device

flash target is MMC:1

Net: eth0: ethernet@30be0000

Fastboot: Normal

Normal Boot

Hit any key to stop autoboot: 1 0

Scanning mmc devices 0 1 2

Card did not respond to voltage select!

** Bad device mmc 0 **

24 bytes read in 5 ms (3.9 KiB/s)

Found resin image on mmc 1

Loading resinOS_uEnv.txt from mmc device 1 partition 1

** Unable to read file resinOS_uEnv.txt **

Loading bootcount.env from mmc device 1 partition 1

** Unable to read file bootcount.env **

No bootcount.env file. Setting bootcount=0 in environment

gpio: pin 137 (gpio 137) value is 1

switch to partitions #0, OK

mmc1(part 0) is current device

** Unable to read file boot.scr **

10867635 bytes read in 145 ms (71.5 MiB/s)

Uncompressed size: 24090632 = 0x16F9808

Booting from mmc …

fdt_file=fsl-imx8mm-var-dart.dtb

42883 bytes read in 15 ms (2.7 MiB/s)

Flattened Device Tree blob at 43000000

Booting using the fdt blob at 0x43000000

Using Device Tree in place at 0000000043000000, end 000000004300d782

Starting kernel …

Booting Linux on physical CPU 0x0

Linux version 4.14.98-imx8mm+gf46b4b8 (oe-user@oe-host) (gcc version 7.3.0 (GCC)
) #1 SMP PREEMPT Tue Apr 14 16:06:55 UTC 2020

Boot CPU: AArch64 Processor [410fd034]

Machine model: Variscite DART-MX8MM board

earlycon: ec_imx6q0 at MMIO 0x0000000030860000 (options ‘115200’)

bootconsole [ec_imx6q0] enabled

cma: Reserved 640 MiB at 0x0000000056000000

psci: probing for conduit method from DT.

psci: PSCIv1.1 detected in firmware.

psci: Using standard PSCI v0.2 function IDs

psci: MIGRATE_INFO_TYPE not supported.

psci: SMC Calling Convention v1.1

random: get_random_bytes called from start_kernel+0xa8/0x3ec with crng_init=0

percpu: Embedded 20 pages/cpu @ffff80007ff6c000 s41240 r8192 d32488 u81920

Detected VIPT I-cache on CPU0

CPU features: enabling workaround for ARM erratum 845719

Speculative Store Bypass Disable mitigation not required

Built 1 zonelists, mobility grouping on. Total pages: 515088

Kernel command line: console=ttymxc0,115200 earlycon=ec_imx6q,0x30860000,115200
video= root=PARTUUID=a9a2de2e-02 rootwait rw cma=640M@1376M

log_buf_len individual max cpu contribution: 4096 bytes

log_buf_len total cpu_extra contributions: 12288 bytes

log_buf_len min size: 16384 bytes

log_buf_len: 32768 bytes

early log buf free: 14468(88%)

PID hash table entries: 4096 (order: 3, 32768 bytes)

Dentry cache hash table entries: 262144 (order: 9, 2097152 bytes)

Inode-cache hash table entries: 131072 (order: 8, 1048576 bytes)

Memory: 1377336K/2093056K available (8382K kernel code, 870K rwdata, 2920K rodat
a, 11328K init, 263K bss, 60360K reserved, 655360K cma-reserved)

Virtual kernel memory layout:

modules : 0xffff000000000000 - 0xffff000008000000   (   128 MB)
       
vmalloc : 0xffff000008000000 - 0xffff7dffbfff0000   (129022 GB)
       
  .text : 0xffff000008080000 - 0xffff0000088b0000   (  8384 KB)
       
.rodata : 0xffff0000088b0000 - 0xffff000008b90000   (  2944 KB)
       
  .init : 0xffff000008b90000 - 0xffff0000096a0000   ( 11328 KB)
       
  .data : 0xffff0000096a0000 - 0xffff000009779808   (   871 KB)
       
   .bss : 0xffff000009779808 - 0xffff0000097bb4d0   (   264 KB)
       
fixed   : 0xffff7dfffe7fb000 - 0xffff7dfffec00000   (  4116 KB)
       
PCI I/O : 0xffff7dfffee00000 - 0xffff7dffffe00000   (    16 MB)
       
vmemmap : 0xffff7e0000000000 - 0xffff800000000000   (  2048 GB maximum)

          0xffff7e0000010000 - 0xffff7e0002000000   (    31 MB actual)

memory  : 0xffff800000400000 - 0xffff800080000000   (  2044 MB)

SLUB: HWalign=64, Order=0-3, MinObjects=0, CPUs=4, Nodes=1

Preemptible hierarchical RCU implementation.

       RCU restricting CPUs from NR_CPUS=64 to nr_cpu_ids=4.
             
       Tasks RCU enabled.

RCU: Adjusting geometry for rcu_fanout_leaf=16, nr_cpu_ids=4

NR_IRQS: 64, nr_irqs: 64, preallocated irqs: 0

GICv3: GIC: Using split EOI/Deactivate mode

GICv3: no VLPI support, no direct LPI support

ITS: No ITS available, not enabling LPIs

GICv3: CPU0: found redistributor 0 region 0:0x0000000038880000

i.MX8MM clock driver init done

arch_timer: cp15 timer(s) running at 8.00MHz (phys).

clocksource: arch_sys_counter: mask: 0xffffffffffffff max_cycles: 0x1d854df40, m
ax_idle_ns: 440795202120 ns

sched_clock: 56 bits at 8MHz, resolution 125ns, wraps every 2199023255500ns

system counter timer init

sched_clock: 56 bits at 8MHz, resolution 125ns, wraps every 2199023255500ns

clocksource: imx sysctr: mask: 0xffffffffffffff max_cycles: 0x1d854df40, max_idl
e_ns: 440795202120 ns

Console: colour dummy device 80x25

Calibrating delay loop (skipped), value calculated using timer frequency… 16.00
BogoMIPS (lpj=32000)

pid_max: default: 32768 minimum: 301

Mount-cache hash table entries: 4096 (order: 3, 32768 bytes)

Mountpoint-cache hash table entries: 4096 (order: 3, 32768 bytes)

ASID allocator initialised with 32768 entries

Hierarchical SRCU implementation.

Cannot find MU entry in device tree

CPU identified as i.MX8MM, silicon rev 1.0

smp: Bringing up secondary CPUs …

Detected VIPT I-cache on CPU1

GICv3: CPU1: found redistributor 1 region 0:0x00000000388a0000

CPU1: Booted secondary processor [410fd034]

Detected VIPT I-cache on CPU2

GICv3: CPU2: found redistributor 2 region 0:0x00000000388c0000

CPU2: Booted secondary processor [410fd034]

Detected VIPT I-cache on CPU3

GICv3: CPU3: found redistributor 3 region 0:0x00000000388e0000

CPU3: Booted secondary processor [410fd034]

smp: Brought up 1 node, 4 CPUs

SMP: Total of 4 processors activated.

CPU features: detected feature: GIC system register CPU interface

CPU features: detected feature: 32-bit EL0 Support

CPU features: detected feature: Kernel page table isolation (KPTI)

CPU: All CPU(s) started at EL2

alternatives: patching kernel code

devtmpfs: initialized

clocksource: jiffies: mask: 0xffffffff max_cycles: 0xffffffff, max_idle_ns: 7645
041785100000 ns

futex hash table entries: 1024 (order: 5, 131072 bytes)

pinctrl core: initialized pinctrl subsystem

NET: Registered protocol family 16

cpuidle: using governor menu

vdso: 2 pages (1 code @ ffff0000088b6000, 1 data @ ffff0000096a4000)

hw-breakpoint: found 6 breakpoint and 4 watchpoint registers.

DMA: preallocated 256 KiB pool for atomic allocations

imx rpmsg driver is registered.

imx8mm-pinctrl 30330000.pinctrl: initialized IMX pinctrl driver

HugeTLB registered 2.00 MiB page size, pre-allocated 0 pages

vgaarb: loaded

usbcore: registered new interface driver usbfs

usbcore: registered new interface driver hub

usbcore: registered new device driver usb

bd71837 0-004b: Device ID=0xA1

bd71837 0-004b: gpio_intr = 40

bd71837 0-004b: chip_irq=104

bd71837-pmic bd71837-pmic: regulator register name ‘buck1’

bd71837-pmic bd71837-pmic: regulator register name ‘buck2’

bd71837-pmic bd71837-pmic: regulator register name ‘buck3’

bd71837-pmic bd71837-pmic: regulator register name ‘buck4’

bd71837-pmic bd71837-pmic: regulator register name ‘buck5’

bd71837-pmic bd71837-pmic: regulator register name ‘buck6’

bd71837-pmic bd71837-pmic: regulator register name ‘buck7’

bd71837-pmic bd71837-pmic: regulator register name ‘buck8’

bd71837-pmic bd71837-pmic: regulator register name ‘ldo1’

bd71837-pmic bd71837-pmic: regulator register name ‘ldo2’

bd71837-pmic bd71837-pmic: regulator register name ‘ldo3’

bd71837-pmic bd71837-pmic: regulator register name ‘ldo4’

bd71837-pmic bd71837-pmic: regulator register name ‘ldo5’

ldo5: Bringing 3300000uV into 1800000-1800000uV

bd71837-pmic bd71837-pmic: regulator register name ‘ldo6’

bd71837-pmic bd71837-pmic: regulator register name ‘ldo7’

random: fast init done

i2c i2c-0: IMX I2C adapter registered

i2c i2c-0: can’t use DMA, using PIO instead.

i2c i2c-1: IMX I2C adapter registered

i2c i2c-1: can’t use DMA, using PIO instead.

i2c i2c-2: IMX I2C adapter registered

i2c i2c-2: can’t use DMA, using PIO instead.

i2c i2c-3: IMX I2C adapter registered

i2c i2c-3: can’t use DMA, using PIO instead.

media: Linux media interface: v0.10

Linux video capture interface: v2.00

pps_core: LinuxPPS API ver. 1 registered

pps_core: Software ver. 5.3.6 - Copyright 2005-2007 Rodolfo Giometti <giometti@l
inux.it>

PTP clock support registered

Advanced Linux Sound Architecture Driver Initialized.

clocksource: Switched to clocksource arch_sys_counter

NET: Registered protocol family 2

TCP established hash table entries: 16384 (order: 5, 131072 bytes)

TCP bind hash table entries: 16384 (order: 6, 262144 bytes)

TCP: Hash tables configured (established 16384 bind 16384)

UDP hash table entries: 1024 (order: 3, 32768 bytes)

UDP-Lite hash table entries: 1024 (order: 3, 32768 bytes)

NET: Registered protocol family 1

RPC: Registered named UNIX socket transport module.

RPC: Registered udp transport module.

RPC: Registered tcp transport module.

RPC: Registered tcp NFSv4.1 backchannel transport module.

hw perfevents: enabled with armv8_pmuv3 PMU driver, 7 counters available

workingset: timestamp_bits=46 max_order=19 bucket_order=0

NFS: Registering the id_resolver key type

Key type id_resolver registered

Key type id_legacy registered

nfs4filelayout_init: NFSv4 File Layout Driver Registering…

Block layer SCSI generic (bsg) driver version 0.4 loaded (major 246)

io scheduler noop registered

io scheduler cfq registered (default)

io scheduler mq-deadline registered

io scheduler kyber registered

pwm-backlight backlight: backlight supply power not found, using dummy regulator

mxs-dma 33000000.dma-apbh: initialized

Bus freq driver module loaded

Serial: 8250/16550 driver, 4 ports, IRQ sharing disabled

30860000.serial: ttymxc0 at MMIO 0x30860000 (irq = 28, base_baud = 1500000) is a
IMX

console [ttymxc0] enabled

console [ttymxc0] enabled

bootconsole [ec_imx6q0] disabled

bootconsole [ec_imx6q0] disabled

30880000.serial: ttymxc2 at MMIO 0x30880000 (irq = 29, base_baud = 1500000) is a
IMX

30890000.serial: ttymxc1 at MMIO 0x30890000 (irq = 30, base_baud = 1500000) is a
IMX

30a60000.serial: ttymxc3 at MMIO 0x30a60000 (irq = 35, base_baud = 5000000) is a
IMX

sn65dsi83 0-002c: lvds-channels property not found, using default

sn65dsi83 0-002c: failed to parse enable panel gpio

[drm] Supports vblank timestamp caching Rev 2 (21.10.2013).

[drm] No driver support for vblank timestamp query.

imx-drm display-subsystem: bound imx-lcdif-crtc.0 (ops lcdif_crtc_ops)

imx_sec_dsim_drv 32e10000.mipi_dsi: version number is 0x1060200

imx-drm display-subsystem: bound 32e10000.mipi_dsi (ops imx_sec_dsim_ops)

sn65dsi83 0-002c: DSI clock [ 99000000 ] Hz

sn65dsi83 0-002c: Resolution [ 800 x 480 ] Hz

sn65dsi83 0-002c: lvds_clk=33000000 lvds_clk_range=0x0

sn65dsi83 0-002c: dsi_clk_range=0x13

sn65dsi83 0-002c: dsi_clk_div=0x2

Console: switching to colour frame buffer device 100x30

imx-drm display-subsystem: fb0: frame buffer device

[drm] Initialized imx-drm 1.0.0 20120507 for display-subsystem on minor 0

spi_imx 30820000.ecspi: dma setup error -19, use pio

spi_imx 30820000.ecspi: cs1 >= max 1

spi_master spi0: spi_device register error /ecspi@30820000/can@1

spi_master spi0: Failed to create SPI device for /ecspi@30820000/can@1

spi_imx 30820000.ecspi: probed

libphy: Fixed MDIO Bus: probed

tun: Universal TUN/TAP device driver, 1.6

input: 30370000.snvs:snvs-powerkey as /devices/platform/30370000.snvs/30370000.s
nvs:snvs-powerkey/input/input0

edt_ft5x06 1-0038: touchscreen probe failed

rtc-ds1307 1-0068: SET TIME!

rtc-ds1307 1-0068: registered as rtc0

i2c /dev entries driver

mxc_mipi-csi 32e30000.mipi_csi: 32e30000.mipi_csi supply mipi-phy not found, usi
ng dummy regulator

mxc_mipi-csi 32e30000.mipi_csi: mipi csi v4l2 device registered

CSI: Registered sensor subdevice: mxc_mipi-csi.0

mxc_mipi-csi 32e30000.mipi_csi: lanes: 2, hs_settle: 13, clk_settle: 2, wclk: 1,
freq: 333000000

imx2-wdt 30280000.wdog: timeout 60 sec (nowayout=0)

sdhci: Secure Digital Host Controller Interface driver

sdhci: Copyright© Pierre Ossman

sdhci-pltfm: SDHCI platform and OF driver helper

mmc0: CQHCI version 5.10

mmc0: SDHCI controller on 30b40000.mmc [30b40000.mmc] using ADMA

mmc1: CQHCI version 5.10

sdhci-esdhc-imx 30b50000.mmc: Got CD GPIO

mmc1: SDHCI controller on 30b50000.mmc [30b50000.mmc] using ADMA

mmc2: CQHCI version 5.10

mmc2: SDHCI controller on 30b60000.mmc [30b60000.mmc] using ADMA

galcore: clk_get vg clock failed, disable vg!

Galcore version 6.2.4.190076

hantrodec 0 : module inserted. Major = 244

hantrodec 1 : module inserted. Major = 244

mmc2: Command Queue Engine enabled

hx280enc: module inserted. Major <243>

mmc2: new HS400 MMC card at address 0001

ledtrig-cpu: registered to indicate activity on CPUs

mmcblk2: mmc2:0001 S0J56X 14.8 GiB

caam 30900000.caam: ERA source: CCBVID.

mmcblk2boot0: mmc2:0001 S0J56X partition 1 31.5 MiB

caam 30900000.caam: device ID = 0x0a16040100000000 (Era 9)

mmcblk2boot1: mmc2:0001 S0J56X partition 2 31.5 MiB

caam 30900000.caam: job rings = 3, qi = 0, dpaa2 = no

mmcblk2rpmb: mmc2:0001 S0J56X partition 3 4.00 MiB

caam_jr 30901000.jr0: Entropy delay = 3200

mmcblk2: p1 p2 p3 p4 < p5 p6 >

caam_jr 30901000.jr0: Entropy delay = 3600

caam_jr 30901000.jr0: Instantiated RNG4 SH0.

caam_jr 30901000.jr0: Instantiated RNG4 SH1.

caam algorithms registered in /proc/crypto

caam_jr 30901000.jr0: registering rng-caam

caam 30900000.caam: caam pkc algorithms registered in /proc/crypto

hidraw: raw HID events driver © Jiri Kosina

wm8904 2-001a: revision A

fsl-asoc-card sound-wm8904: wm8904-hifi <-> 30030000.sai mapping ok

nf_conntrack version 0.5.0 (16384 buckets, 65536 max)

ip_tables: © 2000-2006 Netfilter Core Team

NET: Registered protocol family 10

Segment Routing with IPv6

NET: Registered protocol family 17

bridge: filtering via arp/ip/ip6tables is no longer available by default. Update
your scripts to load br_netfilter if you need this.

can: controller area network core (rev 20170425 abi 9)

NET: Registered protocol family 29

8021q: 802.1Q VLAN Support v1.8

Key type dns_resolver registered

cpu cpu0: registered imx8mq-cpufreq

imx6q-pcie 33800000.pcie: 33800000.pcie supply epdev_on not found, using dummy r
egulator

OF: PCI: host bridge /pcie@0x33800000 ranges:

OF: PCI: No bus range found for /pcie@0x33800000, using [bus 00-ff]

OF: PCI: IO 0x1ff80000…0x1ff8ffff -> 0x00000000

OF: PCI: MEM 0x18000000…0x1fefffff -> 0x18000000

imx6q-pcie 33800000.pcie: Initialize PHY with EXT REfCLK!.

imx6q-pcie 33800000.pcie: PHY Initialization End!.

imx6q-pcie 33800000.pcie: pcie phy pll is locked.

imx6q-pcie 33800000.pcie: phy link never came up

imx6q-pcie 33800000.pcie: failed to initialize host

imx6q-pcie 33800000.pcie: unable to add pcie port.

imx6q-pcie: probe of 33800000.pcie failed with error -110

rtc-ds1307 1-0068: setting system clock to 2000-01-01 00:00:06 UTC (946684806)

VSD_3V3: disabling

eth_phy_pwr: disabling

WIFI_REG_ON: disabling

ALSA device list:

#0: wm8904-audio

Freeing unused kernel memory: 11328K

starting version 237

CP437: Invalid argument

fsck.fat 4.1 (2017-01-24)

0x25: Dirty bit is set. Fs was not properly unmounted and some data may be corru
pt.

Automatically removing dirty bit.

Performing changes.

/dev/disk/by-label/resin-boot: 17 files, 5844/20431 clusters

resin-rootA: recovering journal

resin-rootA: clean, 4491/39936 files, 230612/319488 blocks

resin-rootB: clean, 11/39936 files, 15349/319488 blocks

resin-state: recovering journal

resin-state: clean, 63/5136 files, 1898/20480 blocks

mmcblk2: p1 p2 p3 p4 < p5 p6 >

EXT4-fs (mmcblk2p2): mounted filesystem with ordered data mode. Opts: (null)

EXT4-fs (mmcblk2p5): mounted filesystem with ordered data mode. Opts: (null)

EXT4-fs (mmcblk2p2): re-mounted. Opts: (null)

systemd[1]: System time before build time, advancing clock.

Welcome to e[1mbalenaOS 2.48.0+rev2e[0m!

systemd[1]: File /lib/systemd/system/systemd-journald.service:35 configures an I
P firewall (IPAddressDeny=any), but the local system does not support BPF/cgroup
based firewalling.

systemd[1]: Proceeding WITHOUT firewalling in effect! (This warning is only show
n for the first loaded unit using IP firewalling.)

systemd[1]: /etc/systemd/system/NetworkManager.service.d/NetworkManager.conf:6:
Executable path is not absolute: systemd-tmpfiles --remove /etc/tmpfiles.d/nm-tm
pfiles.conf

random: systemd: uninitialized urandom read (16 bytes read)

[e[0;32m OK e[0m] Set up automount mnt-sysroot-inactive partition.

random: systemd: uninitialized urandom read (16 bytes read)

[e[0;32m OK e[0m] Reached target Swap.

random: systemd: uninitialized urandom read (16 bytes read)

[e[0;32m OK e[0m] Created slice User and Session Slice.

[e[0;32m OK e[0m] Reached target Remote File Systems.

[e[0;32m OK e[0m] Started Forward Password Requests to Wall Directory Watch.

[e[0;32m OK e[0m] Created slice System Slice.

[e[0;32m OK e[0m] Listening on udev Kernel Socket.

[e[0;32m OK e[0m] Created slice system-getty.slice.

[e[0;32m OK e[0m] Listening on udev Control Socket.

[e[0;32m OK e[0m] Created slice system-resin\x2dinfo.slice.

[e[0;32m OK e[0m] Listening on /dev/initctl Compatibility Named Pipe.

[e[0;32m OK e[0m] Created slice system-serial\x2dgetty.slice.

[e[0;32m OK e[0m] Listening on Journal Socket.

     Starting Resin state partition mount service...
                  
     Starting Load Kernel Modules...
                                  
     Mounting Huge Pages File System...
                               
     Mounting Temporary Directory (/tmp)...
                           
     Starting Create list of required st…ce nodes for the current kernel..

.

     Mounting Kernel Debug File System...
                             
     Starting udev Coldplug all Devices...
                            
     Starting Rollback clear bootcount if altboot crumb is still present...

     Starting Setup Virtual Console...
                                
     Starting Resin boot partition mount service...
                   
     Mounting POSIX Message Queue File System...

[e[0;32m OK e[0m] Reached target Slices.

     Starting Resin active root partition mount service...

[e[0;32m OK e[0m] Listening on Syslog Socket.

     Starting Remount Root and Kernel File Systems...

[e[0;32m OK e[0m] Listening on Journal Socket (/dev/log).

     Starting Journal Service...

[e[0;32m OK e[0m] Started Resin state partition mount service.

[e[0;32m OK e[0m] Started Load Kernel Modules.

[e[0;32m OK e[0m] Mounted Huge Pages File System.

[e[0;32m OK e[0m] Mounted Temporary Directory (/tmp).

[e[0;32m OK e[0m] Started Create list of required sta…vice nodes for the cur
rent kernel.

[e[0;32m OK e[0m] Mounted Kernel Debug File System.

[e[0;32m OK e[0m] Started Rollback clear bootcount if altboot crumb is still p
resent.

[e[0;32m OK e[0m] Started Setup Virtual Console.

[e[0;32m OK e[0m] Started Resin boot partition mount service.

[e[0;32m OK e[0m] Mounted POSIX Message Queue File System.

[e[0;32m OK e[0m] Started Remount Root and Kernel File Systems.

[e[0;32m OK e[0m] Started Journal Service.

[e[0;32m OK e[0m] Started udev Coldplug all Devices.

     Starting udev Wait for Complete Device Initialization...
         
     Starting OS configuration device key service...
                  
     Starting Expand resin-data partition...
                          
     Starting Create Static Device Nodes in /dev...
                   
     Starting Apply Kernel Variables...
                               
     Mounting Kernel Configuration File System...

[e[0;32m OK e[0m] Started OS configuration device key service.

[e[0;32m OK e[0m] Started Create Static Device Nodes in /dev.

[e[0;32m OK e[0m] Started Apply Kernel Variables.

[e[0;32m OK e[0m] Mounted Kernel Configuration File System.

[e[0;32m OK e[0m] Reached target Local File Systems (Pre).

     Mounting /var/volatile...

[e[0;32m OK e[0m] Reached target Containers.

[e[0;32m OK e[0m] Mounted /var/volatile.

[e[0;32m OK e[0m] Started Expand resin-data partition.

     Starting Resin data partition mount service...
                   
     Starting Bind mount volatile /var/lib...
                         
     Starting Bind mount volatile /srv...
                             
     EXT4-fs (mmcblk2p6): mounted filesystem with ordered data mode. Opts: (

null)

Starting Bind mount volatile /var/cache…

     Starting Bind mount volatile /var/spool...

[e[0;32m OK e[0m] Started Resin data partition mount service.

[e[0;32m OK e[0m] Started Bind mount volatile /var/lib.

[e[0;32m OK e[0m] Started Bind mount volatile /srv.

[e[0;32m OK e[0m] Started Bind mount volatile /var/cache.

[e[0;32m OK e[0m] Started Bind mount volatile /var/spool.

[e[0;32m OK e[0m] Reached target Local File Systems.

     Starting Create Volatile Files and Directories...
                
     Starting Tell Plymouth To Write Out Runtime Data...
              
     Mounting Docker data mountpoint...
                               
     Mounting resin-data bind mount...

[e[0;32m OK e[0m] Started Create Volatile Files and Directories.

[e[0;32m OK e[0m] Started Tell Plymouth To Write Out Runtime Data.

[e[0;32m OK e[0m] Mounted Docker data mountpoint.

[e[0;32m OK e[0m] Mounted resin-data bind mount.

     Starting Bind mount for /etc/hostname...
                         
     Starting Bind mount for /var/lib/chrony...
                       
     Starting Bind mount for /home/root/.ssh...
                       
     Starting Bind mount for /home/root/.docker...
                    
     Starting Bind mount for /etc/NetworkManager/conf.d...
            
     Starting Bind mount for /etc/openvpn...
                          
     Starting Update UTMP about System Boot/Shutdown...
               
     Starting Bind mount for /var/lib/systemd...
                      
     Starting Bind mount for /var/lib/bluetooth...
                    
     Starting Bind mount for /etc/udev/rules.d...
                     
     Starting Bind mount for /etc/NetworkManager/system-connections...

     Starting Bind mount for /etc/docker...
                           
     Starting Bind mount for /etc/resin-supervisor...
                 
     Starting Bind mount for /etc/ssh/hostkeys...
                     
     Starting Bind mount for /home/root/.rnd...
                       
     Starting Bind mount for /var/lib/NetworkManager...

[e[0;32m OK e[0m] Started Bind mount for /etc/hostname.

[e[0;32m OK e[0m] Started Bind mount for /var/lib/chrony.

[e[0;32m OK e[0m] Started Bind mount for /home/root/.ssh.

[e[0;32m OK e[0m] Started Bind mount for /home/root/.docker.

[e[0;32m OK e[0m] Started Bind mount for /etc/NetworkManager/conf.d.

[e[0;32m OK e[0m] Started Bind mount for /etc/openvpn.

[e[0;32m OK e[0m] Started Bind mount for /var/lib/systemd.

[e[0;32m OK e[0m] Started Bind mount for /var/lib/bluetooth.

[e[0;32m OK e[0m] Started Bind mount for /etc/udev/rules.d.

[e[0;32m OK e[0m] Started Bind mount for /etc/NetworkManager/system-connection
s.

[e[0;32m OK e[0m] Started Bind mount for /etc/docker.

[e[0;32m OK e[0m] Started Bind mount for /etc/resin-supervisor.

[e[0;32m OK e[0m] Started Bind mount for /etc/ssh/hostkeys.

[e[0;32m OK e[0m] Started Bind mount for /home/root/.rnd.

[e[0;32m OK e[0m] Started Bind mount for /var/lib/NetworkManager.

     Starting udev Kernel Device Manager...
                           
     Starting Load/Save Random Seed...

[e[0;32m OK e[0m] Started Load/Save Random Seed.

[e[0;32m OK e[0m] Started udev Kernel Device Manager.

[e[0;32m OK e[0m] Started Update UTMP about System Boot/Shutdown.

imx-sdma 30bd0000.dma-controller: no iram assigned, using external mem

imx-sdma 302c0000.dma-controller: no iram assigned, using external mem

[e[0;32m OK e[0mimx-sdma 30bd0000.dma-controller: loaded firmware 4.4

] Found device /dev/ttymxc0.

ov5640_mipi 1-003c: 1-003c supply DOVDD not found, using dummy regulator

ov5640_mipi 1-003c: 1-003c supply DVDD not found, using dummy regulator

ov5640_mipi 1-003c: 1-003c supply AVDD not found, using dummy regulator

ehci_hcd: USB 2.0 ‘Enhanced’ Host Controller (EHCI) Driver

[e[0;32m OK e[0m] Created slice imx-sdma 302c0000.dma-controller: loaded firmw
are 4.4

system-systemd\x2dbacklight.slice.

pps pps0: new PPS source ptp0

     Starting Load/Save Screen Backlight…ightness of backlight:backlight..

.

libphy: fec_enet_mii_bus: probed

fec 30be0000.ethernet eth0: registered PHC device 0

[e[0;32m OK e[0m] Started Load/Susbmisc_imx 32e40200.usbmisc: 32e40200.usbmisc
supply vbus-wakeup not found, using dummy regulator

ave Screen Backlight Brightness oov5640_mipi 1-003c: Read reg error: reg=300a

imx-sdma 302b0000.dma-controller: no iram assigned, using external mem

f backlight:backlight.

ov5640_mipi 1-003c: Camera is not found

imx-sdma 302b0000.dma-controller: loaded firmware 4.4

input: gpio-keys as /devices/platform/gpio-keys/input/input2

[e[0;32m OK e[0m] Reached targetusb_phy_generic usbphynop1: usbphynop1 supply
vcc not found, using dummy regulator

Sound Card.

usbmisc_imx 32e50200.usbmisc: 32e50200.usbmisc supply vbus-wakeup not found, usi
ng dummy regulator

usb_phy_generic usbphynop2: usbphynop2 supply vcc not found, using dummy regulat
or

imx_usb 32e40000.usb: 32e40000.usb supply vbus not found, using dummy regulator

imx_usb 32e50000.usb: 32e50000.usb supply vbus not found, using dummy regulator

ci_hdrc ci_hdrc.1: EHCI Host Controller

ci_hdrc ci_hdrc.1: new USB bus registered, assigned bus number 1

ci_hdrc ci_hdrc.1: USB 2.0 started, EHCI 1.00

hub 1-0:1.0: USB hub found

hub 1-0:1.0: 1 port detected

[e[0;32m OK e[0m] Started Resin active root partition mount service.

[e[0;32m OK e[0m] Started udev Wait for Complete Device Initialization.

     Starting Show Plymouth Boot Screen...

usb 1-1: new high-speed USB device number 2 using ci_hdrc

hub 1-1:1.0: USB hub found

hub 1-1:1.0: 5 ports detected

mmc0: CQHCI version 5.10

mmc0: SDHCI controller on 30b40000.mmc [30b40000.mmc] using ADMA

usbcore: registered new interface driver brcmfmac

mmc0: queuing unknown CIS tuple 0x80 (2 bytes)

mmc0: queuing unknown CIS tuple 0x80 (3 bytes)

mmc0: queuing unknown CIS tuple 0x80 (3 bytes)

mmc0: queuing unknown CIS tuple 0x80 (7 bytes)

mmc0: new ultra high speed SDR104 SDIO card at address 0001

brcmfmac: brcmf_fw_map_chip_to_name: using brcm/brcmfmac4339-sdio.bin for chip 0
x004339(17209) rev 0x000002

IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready

random: crng init done

random: 7 urandom warning(s) missed due to ratelimiting

Atheros 8031 ethernet 30be0000.ethernet-1:00: attached PHY driver [Atheros 8031
ethernet] (mii_bus:phy_addr=30be0000.ethernet-1:00, irq=POLL)

IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready

brcmfmac mmc0:0001:1: Falling back to user helper

brcmfmac: brcmf_c_process_clm_blob: no clm_blob available(err=-11), device may h
ave limited channels available

brcmfmac: brcmf_c_preinit_dcmds: Firmware version = wl0: Sep 9 2019 12:24:31 ve
rsion 6.37.39.114 (r722401 CY)

IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready

IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready

usb 1-1.5: new high-speed USB device number 3 using ci_hdrc

usb 1-1.1: new high-speed USB device number 4 using ci_hdrc

IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready

usb 1-1.2: new high-speed USB device number 5 using ci_hdrc

IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready

usb 1-1.1: reset high-speed USB device number 4 using ci_hdrc

r8152 1-1.1:1.0 eth1: v1.09.9

usb 1-1.2: reset high-speed USB device number 5 using ci_hdrc

Bridge firewalling registered

r8152 1-1.2:1.0 eth2: v1.09.9

usbcore: registered new interface driver r8152

usbcore: registered new interface driver cdc_ether

IPv6: ADDRCONF(NETDEV_UP): eth2: link is not ready

IPv6: ADDRCONF(NETDEV_UP): eth2: link is not ready

IPv6: ADDRCONF(NETDEV_UP): eth1: link is not ready

IPv6: ADDRCONF(NETDEV_UP): eth1: link is not ready

Initializing XFRM netlink socket

Netfilter messages via NETLINK v0.30.

IPv6: ADDRCONF(NETDEV_UP): balena0: link is not ready

IPv6: ADDRCONF(NETDEV_UP): br-cd11062341e9: link is not ready

IPv6: ADDRCONF(NETDEV_UP): supervisor0: link is not ready

fec 30be0000.ethernet eth0: Link is Up - 1Gbps/Full - flow control off

IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready

ip6_tables: © 2000-2006 Netfilter Core Team

balenaOS 2.48.0 db7b3ee ttymxc0

db7b3ee login: Bluetooth: Core ver 2.22

NET: Registered protocol family 31

Bluetooth: HCI device and connection manager initialized

Bluetooth: HCI socket layer initialized

Bluetooth: L2CAP socket layer initialized

Bluetooth: SCO socket layer initialized

Bluetooth: HCI UART driver ver 2.3

Bluetooth: HCI UART protocol H4 registered

Bluetooth: BNEP (Ethernet Emulation) ver 1.3

Bluetooth: BNEP filters: protocol multicast

Bluetooth: BNEP socket layer initialized

e[He[J


| |__ __ _ | | ____ _ __ __ _ / __ \ / ____|

| _ \ / _ || | / __ | _ \ / _ | | | | |____ \

| |) | () || || /| | | || () | | || | ____) |

|.__/ _,||| _/|| || _,| _/ |___/


Booted - Check your balenaCloud dashboard.

this becomes a real issue for us.
i’ve tried also creating a new app, and putting a device there (even without pushing any code to it)
i’m trying to figure out why we keep seeing devices as heartbeat and not online.
we didnt encounter that till now, working quite a while with balena.

Hi,

Can you please let us know why you’re trying this on staging instead of production? And can you run these commands on the device and send us the output please?
journalctl --no-pager --no-hostname -n 200 -a -u "openvpn*"
journalctl --no-pager --no-hostname -n 200 -a -u balena
journalctl --no-pager --no-hostname -n 200 -a -u resin-supervisor

staging - because our device image still didnt move to production (hopefully soon)
you can see the logs here:

Regarding the VPN logs, looks like it’s a bad network connection, is it on ethernet or wifi?