Raspberry Pi appears offline but logs update

Product support
1

My raspberry pi devices appear offline on the resin dashboard however when I can see the logs being updated according to the code that’s running on them. I tried downloading the latest version of ResinOS and flashing the memory card. The device still appears offline but the “last see” changed to “connecting…”. I also checked the logs and it says that its downloading the latest commit.

Any help would be appreciated. Thanks

4

hello,

can you make sure that your network meets those requirements?
https://docs.resin.io/deployment/network/1.x.x/#network-requirements

443 TCP for example is the most fundamental requirement - it is used to connect to the VPN and the web terminal, and many web endpoints

Best,
ilias

6

Turns out that the UDP port wasn’t properly set up. Thanks for the assist.