Hi, I’m getting a ‘no logs found’ error - we have 6 devices running; 5 of which are in physically inaccessible locations + 1 spare that we have with us. Of these 6 devices, 3 devices are unable to download/sync with our latest image - the common symptom across these 3 devices is that we see a ‘no …

Hi all, @prestonlim is my colleague and rectifying this issue is important to us. We are also in the midst of trying out resin.io (Starter) and so far it has been impressive. However, this issue is the most critical one we have encountered so far. Fortunately, I have found a way to mitigate this. …

+1 We’re seeing something similar, where devices are occasionally getting into a state where they don’t respond to most actions on the web management interface. When the Logs panel says “No logs yet” we’ve found that it’s impossible to ssh into the container image (we just see an “SSH session di…

@chrissng good job there finding the workaround! You’re right that the supervisor will recreate the database and that deleting it was the correct fix in this case (though don’t rely on this behavior being supported or staying like this in the future). The issue has already been fixed in the supervi…

@pcarranzav thanks for the reply The trouble is, we’ve only seen this problem at times when we need the device back up and running right now. I ran into the issue just today, but there wasn’t time to provide support access and wait until you were available to take a look. What I will do is update…

Many thanks!! You saved my ass. Hope to see resin.io team will release the fix soon.

'No logs found' error

Product support

leandro April 30, 2018, 10:18pm 7

Same problem… Since today in the morning I have a node that lose the control from Web Application and any action from Web Page doesn’t work. Apparently my application work… but the node don’t receive the updates!!! Help!!! Help!!!

Topic		Replies	Views
Problem Logs and Restart Node Product support	5	654	May 3, 2018
"No logs yet", possibly due to container update issues? Product support support	2	700	February 1, 2019
Device not sending info to resin.io but my app works Product support	11	1444	May 29, 2017
Device stuck in updating state Product support	11	3201	October 12, 2018
Device Not Found...Application Not Upgrading even after move to another application Product support	7	792	May 2, 2018

'No logs found' error

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