Issues on RPi while downloading new image

Product support
1

Hi, I’m having issues with my RPi not downloading the latest image from the registry. Here’s the error log:

25.09.18 07:16:40 (+0200) Failed to download image 'registry2.resin.io/v2/a109c27478d965d7eda57c23a892a846@sha256:3480b9f6947fe8bad9a8f1f452f91948bb501b5c2b6fd1c8758ea9a92926a09b' due to '(HTTP code 500)server error - Get https://registry2.resin.io/v2/: dial tcp: lookupregistry2.resin.io on 127.0.0.2:53: read udp 127.0.0.1:47605->127.0.0.2:53: i/o timeout '
4

ResinOS Version: Resin OS 2.15.1+rev2 (both production and developer)
Supervisor Version: 7.16.6
Device has issues on Factory build

This is still an issue.

5

I have the same issue. Only on company internet though.

Maybe it is a firewall issue?

6

Unlikely, this is an issue on my home network.

7

Hi @golyalpha and @Sahlin –

I have sent you both a message privately to gather some sensitive information privately related to this issue.

Thank you!

10

@xginn8 I can’t confirm the receipt of such a message. There’s nothing in my PM inbox here on the forum, and I haven’t received anything other than an email regarding this mention.

12

@golyalpha I have just resent the email. If you still have not received the message, please check in your spam or filtered messages for messages from pm@resin.io.

Thank you!