Issues on artik510s+1G board running balenaOS ?

I just download the above balenaOS image to my device, artik510s 1G board.
However, my device didn’t show as on-line on my balena cloud dashboard.

So, I showed the device logs using serial on my Ubuntu PC.

Here, I logined as root and I did ifconfig command on serial terminal(minicom) as below.

root@balena:~# ifconfig
balena0 Link encap:Ethernet HWaddr 02:42:07:53:05:4E
inet addr:10.114.101.1 Bcast:10.114.101.255 Mask:255.255.255.0
UP BROADCAST MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:65536 Metric:1
RX packets:650 errors:0 dropped:0 overruns:0 frame:0
TX packets:650 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1
RX bytes:45218 (44.1 KiB) TX bytes:45218 (44.1 KiB)

resin-dns Link encap:Ethernet HWaddr 76:03:CC:16:F7:D6
inet addr:10.114.102.1 Bcast:0.0.0.0 Mask:255.255.255.0
inet6 addr: fe80::7403:ccff:fe16:f7d6/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:66 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:0 (0.0 B) TX bytes:11646 (11.3 KiB)

supervisor0 Link encap:Ethernet HWaddr 02:42:A0:52:8E:91
inet addr:10.114.104.1 Bcast:10.114.104.127 Mask:255.255.255.128
UP BROADCAST MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

wlan0 Link encap:Ethernet HWaddr 70:2C:1F:48:02:BB
UP BROADCAST MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

root@balena:~#

Here, my artik device didn’t seem to get the appropriate ip address and go online to balena cloud.

How can I solve this problem? Any help!

hey @binibini,

welcome to the forums!

Can you confirm if you have inserted the correct credentials for your wifi?
Can you try connecting via ethernet(if available) and check if the device shows up in the dashboard?

thanks,
Rahul