External storage not recognised (USB 3.0)

Product support balenaOS
1

Hi all,

In an effort to mount an USB3.0 external storage device (2TB) on balenaOS 2.29.2+rev1 with an UP2 board the OS crashes and goes offline when using the procedure mounting-external-storage-media.

The device shows up in lsusb on Bus 002 Device 002;

root@32f812a:~# lsusb
Bus 001 Device 003: ID 1bcf:2286 Sunplus Innovation Technology Inc. 
Bus 001 Device 002: ID 1a40:0101 Terminus Technology Inc. Hub
Bus 002 Device 002: ID 1058:25a2 Western Digital Technologies, Inc. 
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

However, blkid doesn’t list the device

root@32f812a:~# blkid
/dev/mmcblk0p6: LABEL="resin-data" UUID="0b4733b6-de69-4241-a0ec-670aa4c929ca" TYPE="ext4"
/dev/mmcblk0p5: LABEL="resin-state" UUID="1410b587-9e20-4eae-838b-3d0b2e187c71" TYPE="ext4"
/dev/mmcblk0p3: LABEL="resin-rootB" UUID="acd590cb-8c56-4e9d-8ba5-fd88f68be3bb" TYPE="ext4"
/dev/mmcblk0p2: LABEL="resin-rootA" UUID="9c7144d7-65c4-47fd-a8a0-8c8161dd7d0a" TYPE="ext4"
/dev/mmcblk0p1: LABEL="resin-boot" UUID="C000-7CE0" TYPE="vfat"

diving a bit deeper into the HostOs with dmesg shows the following output;

[  182.354297] sd 2:0:0:0: timing out command, waited 180s
[  362.371308] sd 2:0:0:0: timing out command, waited 180s
[  542.383967] sd 2:0:0:0: timing out command, waited 180s
[  542.384143] sd 2:0:0:0: [sda] Read Capacity(10) failed: Result: hostbyte=0x00 driverbyte=0x08
[  542.384312] sd 2:0:0:0: [sda] Sense Key : 0x4 [current] 
[  542.384406] sd 2:0:0:0: [sda] ASC=0x44 <<vendor>>ASCQ=0x81 
[  722.399873] sd 2:0:0:0: timing out command, waited 180s
[  722.400043] sd 2:0:0:0: [sda] Test WP failed, assume Write Enabled
[  902.410337] sd 2:0:0:0: timing out command, waited 180s
[  902.410496] sd 2:0:0:0: [sda] Asking for cache data failed
[  902.410619] sd 2:0:0:0: [sda] Assuming drive cache: write through
[  902.414969] sd 2:0:0:0: [sda] Unit Not Ready
[  902.415075] sd 2:0:0:0: [sda] Sense Key : 0x4 [current] 
[  902.415168] sd 2:0:0:0: [sda] ASC=0x44 <<vendor>>ASCQ=0x81 
[  962.688999] systemd-udevd[28]: seq 3351 '/devices/pci0000:00/0000:00:15.0/usb2/2-2/2-2:1.0/host2/target2:0:0/2:0:0:0/block/sda' is taking a long time
[ 1082.429308] sd 2:0:0:0: timing out command, waited 180s
[ 1082.695739] systemd-udevd[28]: seq 3351 '/devices/pci0000:00/0000:00:15.0/usb2/2-2/2-2:1.0/host2/target2:0:0/2:0:0:0/block/sda' killed
[ 1082.696571] systemd-udevd[28]: worker [72] terminated by signal 9 (Killed)
[ 1082.696709] systemd-udevd[28]: worker [72] failed while handling '/devices/pci0000:00/0000:00:15.0/usb2/2-2/2-2:1.0/host2/target2:0:0/2:0:0:0/block/sda'
[ 1262.447029] sd 2:0:0:0: timing out command, waited 180s
[ 1442.464204] sd 2:0:0:0: timing out command, waited 180s
[ 1442.464371] sd 2:0:0:0: [sda] Read Capacity(10) failed: Result: hostbyte=0x00 driverbyte=0x08
[ 1442.464543] sd 2:0:0:0: [sda] Sense Key : 0x4 [current] 
[ 1442.464635] sd 2:0:0:0: [sda] ASC=0x44 <<vendor>>ASCQ=0x81 
[ 1472.466911] sd 2:0:0:0: timing out command, waited 30s
[ 1622.481334] sd 2:0:0:0: timing out command, waited 180s
[ 1802.499324] sd 2:0:0:0: timing out command, waited 180s
[ 1802.499492] sd 2:0:0:0: [sda] Attached SCSI disk

It seems the device is not recognised as storage, what are we missing here?

3

Hi @remsol,

Can you please send us the link to your device and grant support access so we can have a look into it?

4

@nghiant2710, thanks for your prompt reply. I have granted support access and the UUID is 32f812aed23125942fd9cc6de7acfc79. Please be aware the device is running the simple-node-server application for the time being. Our custom application will crash the device by trying to mount the disk and will go offline such that it becomes unreachable.

5

Hello @remsol
Does this external hard drive work with other computers?
Does it have an external power supply or is it usb powered?
Can you try a hard drive with an external power supply?

6

The USB powered external drive (WDBU6Y0020BBK-WESN) has been formatted in EXT4 and works on other Ubuntu systems.

We got a duplicate setup here at the office except for the harddrive we use a 32GB SanDisk USB which works perfectly fine (EXT4 formatted). I’ve granted support for this device with UUID: 5e875a7061476afa83e6830d6de27b12

Unfortunately, I don’t have a 2TB externally powered drive at my disposal right now.

7

The dmesg output looks like the drive is not working correctly (most probably because it is underpowered if it works on other computers).
Are you using a double usb cable (like this https://i.ebayimg.com/images/i/202403049004-0-1/s-l1000.jpg ) ?

The 5e875a7061476afa83e6830d6de27b12 appears to be working correctly.

10

@zvin, we have replaced the power source of the UP2 board. Now everything works fine… Thanks for the excellent support