downloading image from the dashboard takes ages

Hi,
I think you have an issue with your servers.
i’m unable to download images (33Kbps download speed)

Daniel.

1 Like

Hi, thanks for your report. Our operations team has been notified and is now investigating. We will keep you updated.

1 Like

Hi, the two issues seem to be unrelated.

The slow downloads might be related to how your ISP is routing the connection to our hosting provider. We have tried the download from multiple locations around the globe and did not experience any issues. Is this your first attempt to download the image or is this something that was working fine before and just got worse now? Would you also mind sharing the country you are downloading from? Thanks

@sicabboy Would you please be so kind and start a separate thread for your DNS issue since this thread is about slow image downloads? Thanks

1 Like

Done. The issue is fixed now so I’m not gonna start a new thread for now. Might have been a firewall issue on our side.

1 Like

Good to hear you made it work.

1 Like

never had issues downloading images, been downloading a lot actually…
speed test seems fine.
Also asked someone else from the team to download from his place, same results.
we are downloading from Israel.
Had another one trying and it worked fine for him, so i guess it is my ISP…
sorry for the trouble.

1 Like

No trouble at all, let us know if there is something else that we can do for you

1 Like