I have an application running with a remote device that has just been turned on. This device is online, but has only VPN and is not connecting to my azure IoT hub. This connection is done by the node-red flows that are running in the node-red service.
I have spoken to my colleague who was on site earlier on who said the unit did not appear to be doing anything (there should be LEDs controlled by the GPIOs which were all off).
It is almost as if the node-red service is not running at all. I have tried restarting the services but nothing changed.
We do not currently have physical access to the device, but I can access the shell through my balena login.
I’m not sure what I’m best to do in this situation as I have 2 other devices running perfectly on the same application.
If I can work out what the issue is I may be able to schedule a repair.
The UUID is b14588acf1e139ba61cf05040a014bb0.
I have enabled support access.