Recently we have been getting a number of the devices losing connection with Balena services. This is indicated by the LED blinking
*_*_*_*____*_*_*_*____ (see Troubleshooting - Balena Documentation).
In an attempt to understand why the device had lost connection we tried to connect to the device through a gateway device (see Balena Device Debugging Masterclass - Balena Documentation). We were not able to connect through another device connected to the same network.
In order to check connectivity between the online (gateway) device and the offline (target) device we checked that the device could be accessed over
ping. Again the device was not accessible using
ping from the online Balena device.
Interestingly, the device is accessible when
ping'd from a windows computer, but only when that computer is connected to a wired internet connection. We have got a local router configured with default settings.
Does anyone have any advise on how to about debugging this issue? I am fairly perplexed as to why there is a different between
ping called from a Balena device on a wireless network and a Windows device on a wired network.