Continuously loosing SSH connection while using cellular connection

Product support balenaOS
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1

Hi!
When I use cellular connection instead of ethernet connection, I often loose (every 5min or so) SSH connection in the Balena dashboard terminal. See the image below:
Screenshot 2020-05-23 at 15.29.51

The “Last online” time value also resets 1-2 times per day even if I don’t restart the device/services. I don’t know if that’s a separate problem.

Is there something I can debug to get more detailed error log messages?

Thanks in advance

2

Hi, the “last online” value resets when the connection request to our server fails, indicating that the device network is lost. Since you have mentioned you are using cellular connection, it might be due to the flaky network that the terminal connection resets.

What type of or which logs do you wish to review?

5

Hi,

Okey then I should check the cellular connection quality.

I was thinking that there should be more information than “Connection error” on the SSH terminal, but maybe there isn’t? This happens more often than the last online reset.

thanks again