cant upload code to the device

Product support
1

Hi,
i’m trying to upload today and i’m getting an error, i dont recall anything major changed.
Feels like the device type was removed (this is stage ENV, and we received a new device type for our testing)

(balena push Move-Dev
[debug] original argv0=“C:\Program Files\balena-cli\bin\…\client\bin\node.exe” argv=[C:\Program Files\balena-cli\client\bin\node.exe,C:\Program Files\balena-cli\client\bin\run,push,Move-Dev] length=4
[debug] Using . as build source
[debug] Connecting to builder at https://builder.balena-staging.com/v3/build?owner=username&app=Move-Dev&dockerfilePath=&emulated=false&nocache=false&headless=false

/ Uploading source package to balena cloud[debug] received HTTP 200 OK
[debug] handling message: {“message”:"\u001b[31m[Error]\u001b[39m Information about this device type could not be found",“isError”:true}
[Error] Information about this device type could not be found
[debug] handling message: {“message”:"\u001b[31m[Error]\u001b[39m Not deploying release.",“isError”:true}
[Error] Not deploying release.
RemoteBuildFailedError: Remote build failed
at Bluebird.then (C:\Program Files\balena-cli\client\build\utils\remote-build.js:56:23)
at tryCatcher (C:\Program Files\balena-cli\client\node_modules\bluebird\js\release\util.js:16:23)
at Promise._settlePromiseFromHandler (C:\Program Files\balena-cli\client\node_modules\bluebird\js\release\promise.js:517:31)
at Promise._settlePromise (C:\Program Files\balena-cli\client\node_modules\bluebird\js\release\promise.js:574:18)
at Promise._settlePromise0 (C:\Program Files\balena-cli\client\node_modules\bluebird\js\release\promise.js:619:10)
at Promise._settlePromises (C:\Program Files\balena-cli\client\node_modules\bluebird\js\release\promise.js:699:18)
at _drainQueueStep (C:\Program Files\balena-cli\client\node_modules\bluebird\js\release\async.js:138:12)
at _drainQueue (C:\Program Files\balena-cli\client\node_modules\bluebird\js\release\async.js:131:9)
at Async._drainQueues (C:\Program Files\balena-cli\client\node_modules\bluebird\js\release\async.js:147:5)
at Immediate.Async.drainQueues (C:\Program Files\balena-cli\client\node_modules\bluebird\js\release\async.js:17:14)
at runCallback (timers.js:810:20)
at tryOnImmediate (timers.js:768:5)
at processImmediate [as _immediateCallback] (timers.js:745:5)

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2

seems like there is a problem with your staging env, would be very helpful if you understand whats the issue

3

Hi, which device type are we talking about?

4

Variscite mx8m mini. (in stage env)
I’ve noticed that there is a general problem, i couldnt also add for example an RPI 3 device.

5

You mean you downloaded RPI 3 image, installed it on the device, but device won’t appear on the dashboard?

6

Hello, it should be working fine now. I’ve just tested pushing to an imx8-mini application.
The staging environment is not stable and is not guaranteed to work at all times.