Cant download latest release

My latest push is cb294f380e432f1fcb11948e977a81c2fe81f410 and it has been downloaded properly except by device with uuid 2da5768da0c5954d659df0da22c91f9a. It has been trying to download for more than a week. Can anyone help please? Also, is there anything we can do to help fix this issue?

Could you grant us support access for the aforementioned device? You can find that in the Actions page of your device.