Cannot submit engineering request in balenacloud

Product support
1

Hi,

I am developer on a paid balena application, but I find that I am unable to submit engineering support requests through balena cloud.

https://dashboard.balena-cloud.com/apps/1477205

Is this expected? Some members of my team are able to submit engineering requests, but some aren’t. What is the rule here?

Cheers,
Daniel

2

Hi Daniel,

We just provided your username in balenaCloud to access to the support. So you could submit a request from the dashboard now.

And yes it is expected that you don’t have the support permission by default. We are actively working on a new feature that will automatically provide support permission to all the organization members who have a paid subscription to balenaCloud. We expect to release it pretty soon so there won’t be need for such manual permission granting.

Cheers…

4

Thanks. Looks to be working now.