balenaEtcher-1.19.25.Setup.exe - Installation has failed

What can I do about this error?
balenaEtcher-1.19.25.Setup.exe - Installation has failed
presents this message;
There was an error while installing the application.
Check the setup log for more information and contact
the author.
When I click that button “Open Setup Log”, nothing happens

The application opens correctly, after uploading ‘flash from file’ nothing happens!

could someone help me please?!