Balena Web not showing containers, nonetheless Container application is running and performing tasks

Hi,

I am having a weird problem.

Recently it started happening the following.

Our Units onboard balena the container application runs, nonetheless the web interface shoes no container running.

We know the containers are running because we receive data from the unit and interacts correctly with our backend, see the image below.

Has someone experienced this problem?

Can someone give me some support? I activated support mode on this unit.

Best regards