After Update: Flashing Impossible - Etcher always doesn't accept my Password... Virus? Bug?

Hi,

I just have updated my BalenaEtcher version 1.5.5(3?) to the recent one (1.5.71) via download from your WebSite on my Macbook (macOS Catalina, 10.15.2)

After the first run I was surprized that in the last step - just after klicking “FLASH” - a messagebox appears with the following text: “balenaEtcher wants to make changes. Type your password to allow this.”
… but okay, I’ve entered my password, the messagebox reappeared, so I’ve tried it again and again and again…

What’s wrong?
It worked fine with the former Version (and the same PW !)

Thank you in advance for your support,
Manuel

Hi there @Manuel welcome to the forums.

The message box that you’re seeing is totally normal; it’s required to elevate permissions of the application in order to write to the drive. It’s not normal that it would not accept your password though. What you can do is open the logs for Etcher before trying to flash, and then check to see what the output is when entering your password. To open the logs on macOS you can use CMD + OPT + i. Let us know what you find.

I am having the same problem and I did I am using macOS Catalina 10.15.2 and BalenaEtcher version 1.5.71 The only difference between my problem and Manuel is that instead of clicking it and it reappearing the message goes away and it sends me back to the beginning. I did CMD + OPT + I and got

Mon Jan 20 2020 19:33:01 GMT-0500 (Eastern Standard Time) Select image ({“image”:{“name”:“retropie-4.5.1-rpi2_rpi3.img”,“size”:2580545536,“compressedSize”:766700626,“isSizeEstimated”:true,“hasMBR”:true,“partitions”:[{“offset”:4194304,“size”:251658240,“type”:14,“index”:1},{“offset”:255852544,“size”:2323644416,“type”:131,“index”:2}],“path”:"/Users/andy/Desktop/retropie-4.5.1-rpi2_rpi3.img.gz",“extension”:“gz”,“logo”:false,“blockMap”:false},“applicationSessionUuid”:“4e259946-4a55-441b-a901-6753e97e806d”,“flashingWorkflowUuid”:“e6119ca2-891a-4471-b34a-45c4d05d52f7”,“sample”:0.1})
/Applications/balenaEtcher.app/Contents/Resources/app/node_modules/raven-js/dist/raven.js:58 Mon Jan 20 2020 19:33:14 GMT-0500 (Eastern Standard Time) Flashing 0 devices, 0% at null MB/s (total null MB/s) eta in undefineds with 0 failed devices
/Applications/balenaEtcher.app/Contents/Resources/app/node_modules/raven-js/dist/raven.js:58 Mon Jan 20 2020 19:33:14 GMT-0500 (Eastern Standard Time) Flash ({“image”:"/Users/andy/Desktop/retropie-4.5.1-rpi2_rpi3.img.gz",“drives”:[{“size”:7985954816,“isVirtual”:false,“enumerator”:“DiskArbitration”,“logicalBlockSize”:512,“raw”:"/dev/rdisk2",“error”:null,“isReadOnly”:false,“displayName”:"/dev/disk2",“blockSize”:512,“isSCSI”:false,“isRemovable”:true,“device”:"/dev/disk2",“busVersion”:null,“isSystem”:false,“busType”:“Secure Digital”,“isCard”:true,“isUSB”:false,“devicePath”:“IODeviceTree:/PCI0@0/RP04@1C,3/SDXC@0,1”,“mountpoints”:,“description”:“Apple SDXC Reader Media”,“isUAS”:null}],“driveCount”:1,“uuid”:“a08e5372-41ac-4904-8707-fe91dbf95f69”,“status”:“started”,“flashInstanceUuid”:“a08e5372-41ac-4904-8707-fe91dbf95f69”,“unmountOnSuccess”:true,“validateWriteOnSuccess”:true,“trim”:false,“applicationSessionUuid”:“4e259946-4a55-441b-a901-6753e97e806d”,“flashingWorkflowUuid”:“e6119ca2-891a-4471-b34a-45c4d05d52f7”,“sample”:0.1})
/Applications/balenaEtcher.app/Contents/Resources/app/node_modules/raven-js/dist/raven.js:58 Elevating command: /Applications/balenaEtcher.app/Contents/Frameworks/balenaEtcher Helper (Renderer).app/Contents/MacOS/balenaEtcher Helper (Renderer) /Applications/balenaEtcher.app/Contents/Resources/app
/Applications/balenaEtcher.app/Contents/Resources/app/node_modules/raven-js/dist/raven.js:58 Mon Jan 20 2020 19:33:14 GMT-0500 (Eastern Standard Time) SafeWebview loaded ({“event”:{“fromCache”:false,“headers”:{“Accept”:“text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,/;q=0.8,application/signed-exchange;v=b3”,“Sec-Fetch-Mode”:“navigate”,“Sec-Fetch-Site”:“none”,“Sec-Fetch-User”:"?1",“Upgrade-Insecure-Requests”:“1”,“User-Agent”:“Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_2) AppleWebKit/537.36 (KHTML, like Gecko) balena-etcher/1.5.71 Chrome/76.0.3809.146 Electron/6.1.4 Safari/537.36”},“id”:216,“method”:“GET”,“referrer”:"",“resourceType”:“mainFrame”,“responseHeaders”:{“access-control-allow-origin”:["*"],“age”:[“163”],“cache-control”:[“max-age=600”],“cf-cache-status”:[“DYNAMIC”],“cf-ray”:[“55853211c823a3f7-PIT”],“content-encoding”:[“br”],“content-type”:[“text/html; charset=utf-8”],“date”:[“Tue, 21 Jan 2020 00:33:14 GMT”],“expect-ct”:[“max-age=604800, report-uri=“https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct””],“expires”:[“Mon, 20 Jan 2020 14:58:11 GMT”],“last-modified”:[“Tue, 14 Jan 2020 19:08:43 GMT”],“server”:[“cloudflare”],“status”:[“200”],“vary”:[“Accept-Encoding”],“via”:[“1.1 varnish”],“x-cache”:[“HIT”],“x-cache-hits”:[“1”],“x-fastly-request-id”:[“b7805e883da6cb942cd089c7c81a679d88cbc671”],“x-github-request-id”:[“33B8:18F2:4BA5B0:660EC6:5E25BDAB”],“x-proxy-cache”:[“MISS”],“x-served-by”:[“cache-cmh21543-CMH”],“x-timer”:[“S1579566795.542520,VS0,VE0”]},“statusCode”:200,“statusLine”:“HTTP/1.1 200”,“timestamp”:1579566794631.0571,“url”:“https://assets.balena.io/etcher-featured/index.html?etcher-version=1.5.71&api-version=2&optOutAnalytics=false"},“applicationSessionUuid”:“4e259946-4a55-441b-a901-6753e97e806d”,“flashingWorkflowUuid”:“e6119ca2-891a-4471-b34a-45c4d05d52f7”,"sample”:0.1})
/Applications/balenaEtcher.app/Contents/Resources/app/node_modules/raven-js/dist/raven.js:58 Mon Jan 20 2020 19:33:14 GMT-0500 (Eastern Standard Time) Flashing 0 devices, 0% at null MB/s (total null MB/s) eta in undefineds with 0 failed devices
/Applications/balenaEtcher.app/Contents/Resources/app/node_modules/raven-js/dist/raven.js:58 Flash results {cancelled: true}
/Applications/balenaEtcher.app/Contents/Resources/app/node_modules/raven-js/dist/raven.js:58 Mon Jan 20 2020 19:33:33 GMT-0500 (Eastern Standard Time) Elevation cancelled ({“status”:“started”,“image”:"/Users/andy/Desktop/retropie-4.5.1-rpi2_rpi3.img.gz",“drives”:[{“size”:7985954816,“isVirtual”:false,“enumerator”:“DiskArbitration”,“logicalBlockSize”:512,“raw”:"/dev/rdisk2",“error”:null,“isReadOnly”:false,“displayName”:"/dev/disk2",“blockSize”:512,“isSCSI”:false,“isRemovable”:true,“device”:"/dev/disk2",“busVersion”:null,“isSystem”:false,“busType”:“Secure Digital”,“isCard”:true,“isUSB”:false,“devicePath”:“IODeviceTree:/PCI0@0/RP04@1C,3/SDXC@0,1”,“mountpoints”:,“description”:“Apple SDXC Reader Media”,“isUAS”:null}],“driveCount”:1,“uuid”:“a08e5372-41ac-4904-8707-fe91dbf95f69”,“flashInstanceUuid”:“a08e5372-41ac-4904-8707-fe91dbf95f69”,“unmountOnSuccess”:true,“validateWriteOnSuccess”:true,“trim”:false,“applicationSessionUuid”:“4e259946-4a55-441b-a901-6753e97e806d”,“flashingWorkflowUuid”:“e6119ca2-891a-4471-b34a-45c4d05d52f7”,“sample”:0.1})
/Applications/balenaEtcher.app/Contents/Resources/app/node_modules/raven-js/dist/raven.js:58 Terminating IPC server

Hi
Can you try opening the application using sudo?

In the meantime, we are also figuring out how to reproduce this on our end.