a way to control the update retry mechanism

Product support
1

Hi, we are locking the updates while doing certain operations (that can take few hours), i want to limit the time of waiting for the next update check.
what i mean, we see this in the dashboard:
Updates are locked, retrying in 32s…
and it doubles every time the timer expires (starting 1,2,4…), is there a way to put a limit on this? of 5 minutes for instance.

Daniel.

5

Hi Daniel,

That timer is limited by the API poll interval (by default 15 minutes) which can be modified in the Device Configuration menu.

You can also trigger an update on the supervisor after you have finished your locking operation using the supervisor API

Here is some documentation on the endpoint

Please let us know if that works for you

6

Thanks!